We did not speak to people as part of this follow up review. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published 2023 Russell Medical. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. You can register to join the FutureNHS Collaboration Platform workspacehere. It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. financial benefits and cost savings for hospitals, and often for patients too. Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Ministry of Defence confirms what caused 'sonic boom' that shook the Midlands, Country music club returns to Stourbridge pub after 50 years, Special police stop and search powers to continue for another eight hours across Birmingham, Senior Labour MP says she contacted police over threat, New data reveals train commuters spend up to 2450 more a year than car-owning colleagues, Virtual Reality used to soothe anxious 15-year-old with curved spine before surgery, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. This was particularly evident in the category of adult majors. We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. the service is performing well and meeting our expectations. I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. 27 July 2018. Inspection Report published 4 July 2012 for Russells Hall Hospital - PDF - (opens in new window), Published Who has Care Opinion told about this story? The hospital trust said concerns related to Mitie's offices. We spoke with 22 members of staff of various roles and grades. Pensnett Road, Dudley, West Midlands, DY1 2HQ. Address We are centrally located at 3316 Highway 280 West in Alexander City, Alabama. We have 11 permanent physician associates and one rotational physician associate in our department. No rating/under appeal/rating suspended WebResponse from Russells Hall Hospital 3 years ago Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit This condition related to the provision of specialist medical in reach and support into the emergency department. Russells Hall Hospital 5 years ago. The care I received from start to finish was exceptional. Although we did see improvements around sepsis care and treatment we could not be assured that sepsis documentation and treatment was completed in line with best practice and the designated timeframes. It is great to hear that you received excellent care and treatment in AMU and Ward A2. We will publish a report when our review is complete. review titled Amazing staff can't thank them all enough! Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". The emergency department (A&E) is busy and overstretched. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. At least one standard in this area was not being met when we inspected the service and I'd also like to thank the cleaning staff lady who alerted a nurse for me when I couldn't reach the emergency button because my son was in a comfortable position where was just about able to breathe. Russells Hall Hospital Accident and emergency They suggested I phoned 111. Our rating of caring was good overall. Covid-19 Release of Information Call Line: 256-215-7461 []. Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. The service provided care and treatment based on national guidance and evidence of its effectiveness. Staff cared for patients with compassion however, patient dignity was sometimes compromised. the service isn't performing as well as it should and we have told the service how it must improve. All the best and take care. There was also some guidance from Birmingham children's hospital regarding his care over the phone so I'd also like to thank who ever helped there aswell. One person we spoke with said, 'I have no complaints about this hospital. Call our main line for general inquiries. Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. The numbers of reporting radiographers available could not meet the reporting demands of the service. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. would be relayed to the hospital and to just tell the staff when I got there I had been referred by them. You can search by name or top speciality. Review titled Russells Hall Hospital Replied on 16 May 2022. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. If they had only checked the information sent over from 111 firstly, listened to what my symptoms were when they asked, they would have known whether I needed to be isolated when I got there. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. 4 years ago, I attended this unit after a visit to my gp. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. We are pleased to hear that you were impressed with the care and treatment you received with us. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. Some staff could recognise signs of sepsis and deterioration and acted on this appropriately. There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. Menu The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published All rights reserved. Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. We carried out this comprehensive inspection as part of the new hospital inspection programme and as a follow up to the Keogh review which took place in 2013. Thank you again! I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. We spoke with 44 people who were using the service or their relatives. We have shared your kind comments with the team who will be pleased to learn of them. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. After being discharged yesterday I had spent a month in your care Wed also like to use analytics cookies. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. (01384) 456111, Provided and run by: Creating a new NHS England: NHS Digital and NHS England have now merged. We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. the service is performing exceptionally well. There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. Health Education England will join us in April 2023. Following streaming or triage in emergency departments (EDs), Specialists (e.g. 1 April 2021. The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. WebWe offer a 24 hour stroke service at Russells Hall Hospital. DY1 2HQ, Posted via For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. The donation will also pay for a new center, the Benjamin Russell Center for Advanced Care, to provide geriatric health care, specialty care and more. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. The Trust also asks patients for their views and experiences of care on a regular basis, and we looked at the analysis of these surveys. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. We use this information to improve our site. ADVERTISEMENT: Services or products are not endorsed by the Trust. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Change my preferences AEC was well run and escalated patients that they couldnt manage. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. Tickets cost 3 and the journey takes 5 min. "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. Patient Experience Team. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. Cant fault the staff and the service. Arrangements were in place for the safe handling of medicines. Patient Experience Team. The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. Russell Medical became a part of UAB Health System in January, 2020. Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. Not all managers had the right skills and abilities to run services providing high-quality sustainable care. The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. WebMaps & Directions. Agency or bank staff predominantly staffed each area we inspected. The hospital states this is the largest donation in Russell Medicals history. 4688/4676) Lisa Evans-Dimmock. Patient Experience Team, review titled My visit to A & E after an accident. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. On the first floor is a 30-bed short stay ward. The emergency department (ED) includes a paediatric ED and both provide care for the population of Dudley, Stourbridge and the surrounding towns and villages, 24 hours a day, seven days a week. The firm said it had complied with the order and the safety of staff and patients was its top priority. That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. For more information on ratings, please visit medicare.gov. WebRussells Hall Hospital, St. James's Russells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. Every member of staff I encountered was friendly professional and put me at ease. It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority. I'm OK with analytics cookies. or call us on 0845 113 0012, Response from The trust MUST ensure all service users are safeguarded and protected from abuse and improper treatment. As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. Learn more. 8 June 2012. Patient Experience Team. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them Caring for your child and their burn injury, Shoulder injury soft tissue and fracture, 98% of patients to be seen, treated and discharged within four hours, Ambulance turnaround times have been improved dramatically, Ground floor, west wing, Russells Hall Hospital. We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. Stourbridge, Address We are centrally All the best with your pregnancy and take care. Our hospital brings together high-tech state-of-the-art technology for improved It is great to hear that you received excellent care and treatment in Maternity Department. There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. the service is performing badly and we've taken enforcement action against the provider of the service. 3 December 2014. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. 6 September 2018. The Russell Legacy Project allows us to grow services centered on the largest sector who are in need of healthcare services, those citizens 65 years and olde.. Whilst I was in the consulting room the receptionist went over to my husband and asked, rather rudelywhere has she gone Not a very positive experience when you are feeling at your most vulnerable because you feel ill. Russian minister laughed at for Ukraine war claims. People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. WebRussell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. Russells Hall Hospital One staff member said, "I am proud to be working for this trust.". Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. Paediatrics and Gynaecology etc. Any other browser may experience partial or no support. Bed & Breakfast []. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. We were confident that these could be achieved quickly.Key findings related to the following: Published There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. We don't rate every type of service. With his familys legacy gift, this vision will become a reality, said Peace. After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. the service is performing badly and we've taken enforcement action against the provider of the service. To call the information desk from within the hospital, dial extension 7081. First amu then onto ward A2. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. This review has been completed in response to the trust confirming that they were now compliant with this standard. The trust employs around 4,147 whole time equivalent staff (WTE). About: the service is performing exceptionally well. When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. aec russells hall hospital. For common health problems visit your pharmacist, GP or walk-in centre. as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. WebWhat companies run services between Dudley, England and Russells Hall Hospital, England? The kindness and support of the people working in the maternity ward were so appreciated at such a scary time. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. the service isn't performing as well as it should and we have told the service how it must improve. nhs.uk Allied health professionals made up the largest group of staff required for imaging services. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. 17 October 2018. What we found is summarised within the overall summary. This affected the safety and management of patients. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published The BBC is not responsible for the content of external sites. West Bromwich, People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. Video messages to our community from our Physicians and our Staff. WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. You canread more about our cookies before you choose. People told us that they were happy with the care that they had received at the hospital. The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding I would recommend you, thankyou again. Our mission is simple: Being the best because, we care. Published Requires improvement Let's make care better together. Staff we spoke with did not realise this. Our inspection of the trust covered only this hospital and community services. we have taken enforcement action. There remain challenges in the flow of patients, but much of this relates to flow across the rest of the hospital. Staff documented oxygen saturation (SpO2) scores in National Early Warning Scores (NEWS) and recording of patients vital signs in majors had improved since the December 2017 and January 2018 inspection. Official information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Accident and emergency services - Russells Hall Hospital - NHS Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. One person said, "I have had good treatment, I couldn't ask for better.

Betty White 2020 Picture, Deaths In Shields Gazette Obituaries Today, Female Senegal Parrot For Sale, Pisces Midheaven Cancer Rising, Articles A