If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. This problem could be caused by many different things. As an Amazon Associate I earn from qualifying purchases. Can you please tell us how we can improve this article? 0000002170 00000 n This is a few specific actions that act as a reset for your board and can fix many common issues. Learn more about your GOTRAX from full overviews and specs to troubleshooting. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. Tighten the screws firmly. Took 8 business days to fix (total of 11 calendar days). Only tools required are the 4mm Allen wrench and a set of pliers. 0000006275 00000 n Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. I was super encouraged as the handle bar looks a little different from the original version I received, better. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! I have had it for over a month now and have had zero problems with it. Motor stutters with rapid jerking and wont go.. possible motor failure. `f25Jz>`lf(< @%-vCN If your Gotrax hoverboard will not turn back on you are experiencing an issue. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Amazon.com: Gotrax Scooter Parts We'll go through each electric scooter and the error codes that occur. Choose from Same Day Delivery, Drive Up or Order Pickup. Test The Battery Pack On A Scooter That Runs. Scooter is in the dumpster. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Gotrax has also added a longer battery life. Gotrax Gxl V2 Commuting Electric Scooter - Black : Target When GOTRAX GXL V2 display is blacked out you can release Power Key. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. Problem is from inside the tire assembly. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. These are as follows. In addition, I now have the old lithium ion battery I need to figure out how to dispose. If this does not work, replace the console. Store the screws and hook in a safe location for later use. It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. Find your product below and click the link to be directed to the specific information for troubleshooting. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. Take off the console and pull out the battery, checking all the connections. Not much help really. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Gotrax Hoverboard Troubleshooting - besteride.com 0000000016 00000 n If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. GOTRAX - F5 Electric Bike . Fix Water Leaking From Air Conditioner. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. If the scooter works after disconnecting the brake switch then the brake switch is defective. I cant find anyone who sells them including the gotrax website, acisneros0873 - All electric scooter have a fuse or a circuit breaker. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. Check the lights, the brakes, and all the features, and make sure they are all working properly. We check over 250 million products every day for the best prices. Down a hill I got up to 19 mph on the speedometer. This scooter is giving a E3 Error code and the manual simply states to replace the console. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. If still showing error code, contact Customer Support for assistance. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. 0000006755 00000 n Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. But some parents may balk at spending more than $100 on an electric scooter. You feel the scooter lose power and your inertia throws you forward. All rights reserved. I had my second issue within 17 business days of receiving the scooter. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. Include an image for extra impact. Power on your scooter and take it for a test drive. GoTrax G4 Review - Most Theft-Resistant Budget Scooter Ever Did you find it helpful? There is no doubt that hoverboards are a popular and fun way to get around. Grab the new battery pack and ensure that your are installing the battery pack correctly. It is possible to check the voltage of your battery using a voltmeter. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. Create an account to follow your favorite communities and start taking part in conversations. How do you check the odometer on the GXL V2? So far so good for me. Post adapter arcing when plugged in. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. k 3TXK c"b0] 3:P $% To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. It is possible to check the voltage of your battery using a voltmeter. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. I've had it for a full month now but never knew how to. When it comes to hoverboards, the magic fix-all is called recalibration. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Install the locking hook and the two screws into the head unit. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Gotrax Gks Electric Scooter : Target Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. Reply, Took mine to the local bike shop. Of course, you could also have an issue with your battery. In this video we take a look inside a GoTrax G2 Scooter. These codes will pop up over your console's display when there are issues within your electric scooter. I finally received the replacement parts. 51 reviews. An awesome member of our community made this guide. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. GOTRAX - F5 Electric Bike. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. Missing tire extension - poor quality control. If all of them work normally, then you need a new charger. Powered up the scooter. Please Note, some electric scooters share error codes. Next, check to see if there is any damage to either end of your scooters charging cable. 110 20 These models of e-bike only feature an LED Display. Shop safe on GOTRAX Official website. Check Out Our Guide! 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. Listen or look back to see if the rear wheel is slowly spinning. Find low everyday prices and buy online for delivery or in-store pick-up. Once you ensure the position is correct, gently slide the pack into the tiller. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. Looks like spring issue. This was fixed with the company sending a replacement tire. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. For example, only standing with one foot on your hoverboard can cause some models to beep. 0000002873 00000 n Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. 21E, 22E, 25E, and 30E - Replace console to fix error code. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Hold down the power button for 10 seconds. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - Contact: kevin@ocproscooters.com or text: 714-420-1311. Odometer not working. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. Kid really loved the speedometer and the cruise control feature! There are many possible reasons why your Gotrax hoverboard is not balancing. 0000000696 00000 n I continue to struggle with GOTRAX's customer support team. How To Read A Gotrax Scooter Wiring Diagram | WIREGRAM Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. GoTrax - GMAX Electric Scooter. Free standard shipping with $35 orders. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Check which of them the problem is and get it fixed immediately. I continue to struggle with GOTRAX's customer support team. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. Brand new battery not holding charge. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS Check the fuse or circuit breaker. Gotrax scooter doesn't work - YouTube Returned the v2 and are now trying a m360 instead /crosses fingers. I had my second issue within 17 business days of receiving the scooter. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. The difference is, these are much more fun! This is the best method to factory reset GOTRAX GXL V2. 0000002509 00000 n Gotrax is known for adapting its electric vehicles to the needs of consumers. All I've done is adjust the brake pads to prevent rubbing. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) 0000017087 00000 n GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. Doesn't matter if the battery is charged or not. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Search General questions or product specific choose what you're looking for from our awesome drop down menu. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . So, 3 hours for 4 bars = 45 mins of charging time per bar. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Do you think most of the lower-priced scooters are having these problems? GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. 0000001330 00000 n Happy to help! I absolutely love this scooter. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. Thank you GoTRAX for fixing my 7 year olds birthday gift! Back wheel cover scraping tire. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. 3. Repair frozen GOTRAX GXL V2. {k-m3gKjx *You may need to perform a recalibration up to three times to fix your issue. I'll monitor the post to see if these are isolated or widespread. They cannot show error codes. Help with GoTrax XR Elite Issue : r/ElectricScooters - reddit Fix stuck GOTRAX GXL V2. GoTrax GXL V2 Battery dead after 8 months : r/ElectricScooters - reddit It is not managed by iFixit staff. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. We'll go through each electric scooter and the error codes that occur. I've had mine for almost two weeks now, and have not experienced these issues. We show a quick view. Of course, you could also have an issue with your battery. You can now turn your hoverboard back on.*. This is telling you the charger is working. Then plug your charger cable into both ends and leave it overnight. Beeping can also indicate uneven pressure on the hoverboard sensors. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. It was pretty easy to do and I was impressed in the modular nature of the system. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. bay_blade2000 3 yr. ago That's not what I am saying at all. GoTrax GKS: Specs. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. Save my name, email, and website in this browser for the next time I comment. You can now turn your hoverboard back on.*. Entice customers to sign up for your mailing list with discounts or exclusive offers. Reattach the console/head unit by sliding it back into place. On that same hill last week I got about 16 top speed. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). Front wheel cover scraping wheel - easy fix but annoying. Please contact our customer service team if you are experiencing problems or need more detailed information. Also if there is a critical mass here, we may be able to have the company fix their problems. You can get it started again if you press the button so it's probably not a power issue. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. I tried these fixes and the problem got solved. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. Press J to jump to the feed. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! Even if just pressing for a second - Kind of scary actually. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Back wheel brake mis-aligned. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. Kick stand wobbly. Scooter Does Not Run : ElectricScooterParts.com Support First, plug in your charger and make sure that it works before continuing. Gotrax GXL Scooter Battery Pack Replacement - iFixit In either case, bring it back to wherever you bought it for further assistance and warranty coverage. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Gotrax Apex Pro Commuting Electric Scooter - Black : Target Has refused refunds. You will see the LED lights start to flash. Entice customers to sign up for your mailing list with discounts or exclusive offers. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. If you find any damage, replace it immediately. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. You can recalibrate your Gotrax hoverboard by following the instructions above. Set the line out of the way once disconnected. If your Gotrax hoverboard will not turn back on you are experiencing an issue. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. The speed of the GKS kids scooter is locked at a safe but fun 10mph. This is telling you the charger is working. Since battery indicator has 4 bars, easy to do the math. Home. . Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. There is no doubt that hoverboards are a popular and fun way to get around. Using caution, grab the top of the battery and begin to lift it out of the tiller. I kicked off the odometer began registering speed. If the battery is fully charged, then the issue is likely with the motherboard or wiring. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . Gotrax scooter not charging? The motor would sometimes "sputter" (not engage) when you push down the throttle. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. I also have a V1 and no issues. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. When the battery is fully charged it will change from red to green. E07 - Replace Motor or Motor Wheel Assembly. Mine out of the box has this metal grinding sound coming from the back. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. When you plug your charger into the wall, the indicator light will turn green. Pressing on button does not illuminate the display nor does the throttle have power. If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. Has expected us to be scooter technicians to diagnose the problems. 0000007190 00000 n If you have done these things, but are still having trouble, please contact customer service. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. Here is a link to find the manual for your Gotrax hoverboard. I requested a refund. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here].