General Manager at Laura Buick-GMC, Inc. Collinsville, IL. and it was probably the best experience I think I could have had. I was told by **** ******* to follow the instructions on Laura Buicks GMC website to cancel the warranty and get a partial refund. Customer service online and in person were amazing and very friendly. Scott was very professional and helped as much as he could! Two days later the check in light came back on. Laura Chevrolet Buick GMC of Sullivan has a customer-first policy, which is why we are the preferred dealer. Your warranty covered a portion of the replacement of several internal components of your engine. As discussed, we stand behind our workmanship and want to make this right for you. Please let me know if you have any questions or concerns. But they're also smiling. Come see why we are the #1 Volume Buick GMC. You can unsubscribe from these emails at any time. Customer Reviews are not used in the calculation of BBB Rating. Join to connect Laura Buick-GMC, INC. Report this profile Experience . Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership at 903 N. Bluff Road. Please let my team know a convenient time for you we will get things taken care of. We believe in transparency in all aspects of our transaction, which is why we prominently display AutoCheck Vehicle History Reports on every used vehicle on our website, free of charge. Laura Buick-GMC has an estimated 117 employees and an estimated annual revenue of 24.4M.. See more Website Meet the Guys Who Make Laura GMC the Best - Laura Buick GMC . I have purchased two from Laura Buick and referred family and friends there. When I called the extended warranty company they said the extended warranty was also canceled. Thank you for reaching out and bringing your concern to our attention. So its up to the manufacturer to change the outcome of my experience and satisfaction. As a matter of policy, BBB does not endorse any product, service or business. I have your contact information and will be in touch after the holiday weekend once I have a response. I'm terribly sorry to hear of your frustration with National inventory shortages of vehicles and our inability to take a deposit from you on one of our vehicles. When my payment statement arrived I noticed extra money besides the wheel warranty was credited towards the balance. After three week they call us and we paid and receive our car. It's the tried-and-true customers who keep returning and the loyal workforce that have made them tops in the nation. We bought this car (model) from here five years ago, said Stephen Hagopian, as he looked around the showroom. He's one of the new salespeople hired on since the expansion. I got extended coverage for my 15 highcountry duramax through the dealership. See details. Despite the AutoCheck clearly displaying that this vehicle was in an accident requiring a tow it still has an AutoCheck Score of 94; well above the typical score for comparable vehicles. Laura Auto Group, family owned with a strong commitment to customer satisfaction Browse Our Extensive Selection of Vehicles Category Make Model Max Price 1568 Vehicles Search Inventory Laura Buick GMC ADDRESS: 903 N Bluff Road Collinsville, IL 62234 SALES: 618-344-0121 SERVICE: 618-307-4724 View Inventory Visit Website Laura Chrysler Dodge Jeep RAM Only 577.00 covered by extended warranty. (705) 733-3332. One Owner. However, once a sale is completed our vehicles are removed from our website in real time. Search listings from Laura Buick GMC in Collinsville, IL to find the right vehicle for you. So idk if they didn't comprehend the what I was saying? Please let me know if you have a specific concern on one of the repairs and we are happy to sit together and walk you through the exact findings along with the repairs performed so you can better understand the work performed. We specialize in lifted trucks and superior service. We went in and they charge us another $1200. This company is false advertising. There was also residue of dried coolant found beneath the radiator indicating a leak present. Click the link in the email we sent to to verify your email address and activate your job alert. They were helpful and friendly. A self motivated and diligent strategic project manager with much experience of commissioning and managing health interventions utilising PRINCE II skills. It appears that your third party warranty that was sold to you by your lender does not cover all components needed to repair your vehicle. Something old and something new help Collinsville car dealership sales soar. When I called they kept saying high millage and just wouldn't find me an answer gas vs Diesels coverage. Great team at Laura Buick GMC. Dan Parker SALES AT BOMMARITO AUTOMOTIVE GROUP St Charles, MO. Engine light came on early Dec 2022-called and given appt 29 Dec 2022-when arrived for appt told that would not have time to assess and repair vehicle-error codes ran but appt rescheduled for 12 Jan 2023. All good for the dealership you made money installing the airbag and know it will cost me around a $2,000 to get a new dash. Jack Anderson Jr., who co-owns the dealership with his wife and dealership founder Laura, said having an aggressive amount of stock for customers to pick and choose from has also been key. Jack and Laura's two other children also work at the dealership; Steve is the vehicle manager and college student Olivia handles the dealership's social media efforts. Learn more about Birdeye. Not sure how you sell an extended warranty to fix the wheels the say its normal wear and tear and never intend on honoring this warranty. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Laura Trucks Schedule Service Accessories Loaner Vehicles 903 N BLUFF RD COLLINSVILLE IL 62234-5820 US Sales (618) 623-4768 Service (618) 307-4724 Parts (618) 312-1524 Get Directions Hours Of Operation Sales Service Parts CATERING Belleville, IL DRIVERS - Laura Buick GMC IN COLLINSVILLE Thank you for choosing our dealership! We are happy to assist.All the best. This is why your vehicle repairs were incomplete. There is a well-documented history of trouble codes and misfires in your vehicle's ECM. It has been 2 days since I asked for the information and I still have no response from them. He said many of his 50 employees have two and three decades of service with the company and several customers are now third-generation car-buyers from the dealership. ******* *******Laura Buick GMC. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Get email updates for new Makeup Artist jobs in Harrow, England, United Kingdom. However, your policy clearly states that excluded items from coverage are environmental damage caused by rust or corrosion, chemical damage, damage to chrome plated wheels, and failure resulting from wear and tear. Drivetrain. I called dealership and spoke to the sales manager at Laura Buick GMC and he said they do not need to disclose vehicle accident report for unless it was a major accident. Laura Waller - Senior Public Health Officer- Healthy Weight - LinkedIn Thank you for bringing this concern to our attention. As for the paint peeling, all paint and interior protection plans are going to protect against elements like acid rain, hard water, bird droppings, etc. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Regarding airbag recall work invoice ********* ******- The service department destroyed the dash in my truck and pretty much said have a nice day, were not responsible for any damage to the dash during airbag recall work. Thank you for brining your concern to our attention. Upon initial inspection it was discovered that your vehicle was lacking fluids and coolant. The Chevrolet Owner Center is a one-stop, online resource for all your vehicle needs. We have a wide-ranging selection of new Chevy Cruze sedans and Silverado trucks for you to buy. With being able to display more cars on the showroom floor and having attractive prices along with having the inventory to support those sales numbers.. Each time you have brought your vehicle in for service we have traced the route of the trouble code and performed repairs recommended by General Motors, utilizing GM certified technicians to complete all repairs. It is my understanding that this concern was resolved last Friday, April 22, 2022 by our Finance Manager ***** ******. Search more new GMC vehicles for sale here at Laura Buick GMC. . They also have been provided all the information needed to reinstate the warranty. Believe that I have experienced fraud and need help rectifying this issue. That's out of more than 2,100 Buick-GMC dealerships nationwide. You declined these repairs as they were outside of your warranty coverage. The warranty repair was approved by warranty company but the wheel company they used said they couldnt repair the rims. You have had your Terrain for over 3 months with no mechanical issues or concerns prior to this. Chrome wheels are excluded from the cosmetic coverage but do have the other protections for road hazard. Laura Buick GMC is a COLLINSVILLE Buick, GMC dealer and a new car and used car COLLINSVILLE IL Buick, GMC dealership. Dont see how this is normal when is impossible to avoid the salt in the winter months in Missouri. 136. Service Manager. 9 complaints closed in the last 12 months. Clearly false advertising. But anyways I shouldn't have to keep calling to check up on an answer. International Association of Better Business Bureaus. Please let me know if I can be of further assistance or if you would like to discuss this matter over the phone. Roger . Service technician Chad Brauss works on a truck in one of four new service bays at the Laura Buick-GMC dealership at 903 N. Bluff Road. New Vehicles for Sale in BOWLING GREEN, KY | Leachman Buick GMC Cadillac 903 N Bluff Rd, Collinsville, IL 62234 For December, we were 25th in the country (for GMC sales), so we just continued our growth, Anderson said. We have been family-owned and operated since 1975 and are proud to serve as your COLUMBIA, IL Buick and GMC dealer for 42 years! Show All. Service Manager. Laura Buick GMC in COLLINSVILLE | Your Buick, GMC Dealer near St. Louis Its been two weeks. We pick the car up and after a week the light came on and the dash bored went crazy light going off and on and the car cutting off. Called and asked to bring in-inspected and advised that over 3000.00 worth of work needed. Location Leachman Buick GMC Cadillac Model Code 4NC56 Buy From Home KBB INSTANT CASH OFFER Get Financed Online Click to call Available Now! That is why only a portion of the bill is covered by the warranty company and the remainder would be owed by you. JOHN SWISTAK JR.,. Bucknor for rejecting handshake: Zero class, Man shot and killed after fight in downtown St. Louis, Fate of St. Louis Fox Theatre still undecided, Liberty High student killed in St. Charles shooting could heal you with a smile, Brothers who did everything together, fashionista among victims in fatal St. Louis crash, St. Louis prosecutors staff down by nearly half as caseloads jump. After several conversations with the **** ******* at Laura Buick GMC he said the when he spoke with the warranty company the were denying the claim because they said it was due to possible cleaners or road salt which caused the problem and falls under wear and tear. Easy, done. Very helpful and friendly. Laura Buick GMC Employee Reviews in Collinsville, IL - Indeed They put a pin hole in my radiator that they refused to fix now my vehicle has to be towed home after paying for these repairs. Sistemista Windows/VMware (RIF. Something old and something new help Collinsville car dealership sales soar So I called and the salesman told me the trucks werent available they were presold waiting on a chip to come in. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. As a result of your most recent repair being cosmetic coverage on chrome wheels, an excluded condition and component, the warranty company denied this claim. Quality Buick GMC Dealer In Alton, IL | Serving Hazelwood, MO Please let me know if I can assist with anything. What's really unique is you can see Jack here. Show All. Well guide you through the process. Our selection, service, and professional staff will set us apart from other dealerships in the area. I specifically remember asking the salesman for an information packet before I agreed to the warranty and was told he couldnt find one and showed me the laminated card on his desk which contained very minimal i formation but I trusted him. Laura Buick GMC, Inc. (1.43 mi. Owner operator at Bessinger's Automotive . Definitely will recommend to friends in the market. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. We took it back in and they kept the car another month. Regardless of the compound of wheel, if the cause of the damage is from a chemical cleaner it would be considered outside influence and not "wear and tear" nor a warrantable item. 3 reviews. This was all explained to you by our service advisor, ***** ***, prior to work being performed. After a week the check in light came back on. All vehicles are listed on our site until they are physically sold, however, we do not take multiple deposits on vehicles while waiting for a car or truck to ship from General Motors to our dealership nor from the time they arrive at our dealership until the time a customer takes physical possession and completes a sale. ************. Your job seeking activity is only visible to you. All.i ask don't let me waste my time to fix something that a dealership worker gets paid by the hour to do. I have taken very good care of my truck (for 12 years 78,000 miles) and it is in excellent condition other than the now demolished dash. Chevrolet Owner Benefits at Laura Chevrolet Buick GMC of Sullivan Chevrolet Owner Benefits Owning a Chevrolet vehicle has its perks. He informed me that he has spoken directly with Mr. ****** and that Mr. ****** was pleased to hear that the warranty had been reinstated and all issues resolved. They were working with salesman David Powell, who has been selling cars for 11 years. Rolla, Farmington, and Chesterfield, MO Chevrolet, Buick, and GMC customers can visit us to check out our wide inventory of vehicles. We apologize for the dissatisfaction you are having with the warranty product you purchased two years ago. I'm not mad or yelling but at this point how many do you have to do the same thing before it's insanity. Please reach out to me via phone or email and I am happy to review this matter further in an attempt to cover your repairs. Please let me know if you have any further questions or if we can be of further assistance. It's much more comfortable.. Buy I guess I'll call again to wait on hold again and say to call me back and I bet I won't hear back again when they promise to call back. My mistake. Glen is also a Licensed Technician which brings a tremendous amount of knowledge for his position as Shop Manager. Accidents requiring towing is a major accident. After several calls and having to drive to the dealership to get any answers I've been getting the run around about getting the extended vehicle warranty reinstated. Laura Chevrolet Buick GMC of Sullivan | Inviting Chesterfield, Rolla I am sorry to hear you are having issues with your GMC Sierra. Rick DeStefane President-CEO-Owner of Reliant Care . Laura Buick-GMC was also in the top 65 for Buick sales nationally. View Laura Bogard's profile on LinkedIn, the world's largest professional community. The new entrance at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Use our search function below or click the buttons of popular models to start your search! Harry was very helpful. Used Cars; New Cars; Certified Cars . The information that was provided thus far indicated that you had chrome wheels and that was why the cosmetic claim was being denied. Waiting for response from **** or *****. All questions answered. We can also see what type of coverage and/or goodwill we may be able to secure on your torque converter. Get in touch with us at 618-623-4768 or visit us to test drive this GMC Sierra 1500 today. I have seen road debris chip paint and bumpers but this isnt anything similar to that type of damage. Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. Subscribe with this special offer to keep reading, (renews at {{format_dollars}}{{start_price}}{{format_cents}}/month + tax). I canceled a wheel protection warranty on 11-23-2021. Orveon Global hiring Retail Makeup Artist, Laura Mercier in Harrow Laura Buick GMC insights Based on 10 survey responses What people like Fair pay for job Ability to meet personal goals Areas for improvement Sense of belonging Time and location flexibility Trust in colleagues Overworked and Underpaid RECEPTIONIST (Former Employee) - Collinsville, IL - October 26, 2021 The title says it all. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville.

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