AVOID LIKE THE PLAGUE. I know several members have request a standing calf raising machine. Join the 268 people who've already contributed. I think the gym is great but some of the free weight equipment is getting a little tatty and old. Completely unresponsive to emails. All rights reserved. This is when we could get in the pool from February. Companies can ask for reviews via automatic invitations. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. If you like swimming, prepare to be hugely disappointed! | Read 81-100 Reviews out of 267 Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. Your experience matters. why is jason ritter in a wheelchair 2023 Trustpilot, Inc. All rights reserved. The gym in Luton in Parkstreet are forever changing staff . I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. Companies can ask for reviews via automatic invitations. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I signed up back in August, waiting absolutely ages for it to open. Join the 270 people who've already contributed. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Gym is always clean and range of machines is good. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. This company doesnt care about its members, its purely about money for these people. It goes against our guidelines to offer incentives for reviews. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. TruGym Stevenage. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Suggested companies are based on peoples browsing tendencies. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Join the 261 people who've already contributed. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! | Read 241-259 Reviews out of 259. 2023 Trustpilot A/S. TruGym is filled with good equipment and friendly staff. We use an external company to collect, manage and process direct debit payments. I've asked for head office details and the staff tell me they don't know it. And the price is ok.Over all not impressed with the gym at all. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. Don't trust the staff at face value. Absolutely shocking customer service. Absolutely flabbergasted of the audacity and attitude she had with me. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. TrugymStop taking payments from new customers when you know full well that you are closed !!!! Totally disgusted with the service offered with no thought or effort of building a customer relationship. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. We use dedicated people and clever technology to safeguard our platform. I got nothing. Very shocking, and it looks like I'm one of many many cases. The toilets are extremely dirty as well as the showers. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. This happened on several occasions making me again not really want to use the pool and steam room. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. We also ensure all reviews are published without moderation. 0 star! This suggests to me that they know they are not up to date. i havent seen the gym manager, i dont know even if she exists, just heard there is one. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Good luck TruGym you are going to need it! !Poor service. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. Would definitely recommend to a friend especially with the ladies only facility. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' If you continue to use this site we will assume that you are happy with it. Good luck TruGym you are going to need it! In the meantime, they have been taking money out of my account. Not sit there and eat cakes.Ridicules customer service overall. It does seem that there are other members who have also not been refunded. Your experience matters. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. So far, an excellent option for a gym considering the membership prices are cheap. Terrible service. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. It goes against our guidelines to offer incentives for reviews. Companies can ask for reviews via automatic invitations. I email head office never got a reply. I find I spend more time on looking for the weights I need and connectors rather than actually training! They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. How many stars would you give TruGym? I find the booking system for classes difficult to work out which is why I havent booked any yet. How many stars would you give TruGym? I tried to speak to the gym they said there was nothing they could do. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Your cars are not safe! Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . I'd be in two minds about renewing my membership next year. Head office failed to respond to emails! Save your money, go elsewhere. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. We also ensure all reviews are published without moderation. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. Other that that-a good gym. The changing rooms are always clean and the same for the showers! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. The most important rule in providing excellent customer service is to be friendly. God forbid you request to leave is apparently impossible! Our 2022 Transparency . I was paying double on a different gym and was always having problems but this is miles better. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. The changing rooms are always clean and the same for the showers! I used to be with DW you in Huddersfield then true gym took it over. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. 1/pool too cold to use from me joining in November to February. Absolutely the poorest new customer relationships ever!! Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. How many stars would you give TruGym? Staff are the ones who represent the gym and are suppose to behave in a professional manner. I use both the free weights, machines and also classes. The gym had closed down suddenly in November 2021 and hasn't provided a refund. These companies sure know how to work the direct debit magic to help themselves and rip of people. I DO NOT RECOMMEND. Join the 242 people who've already contributed. Here are 8 tips for writing great reviews. This hasn't happened and all attempts to contact them regarding this is being ignored. Verification can help ensure real people write reviews about real companies. This gym is great! If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Very clean with a good atmosphere and equiptment maintained to high levels. I have paid for a year's membership through GymFlex and have no idea how to get my money back. because of this I was able to cancel my contract. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. Friendly staff. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Join the 261 people who've already contributed. kept it quiet from staff aswell ! I'd be in two minds about renewing my membership next year. Good luck getting them to answer the phone. kept it quiet from staff aswell ! No matter how many times I try to contact them I never get a response. I signed up to the gym and have been going daily as i am very consistant with my training. Join the 258 people who've already contributed. Companies can ask for reviews via automatic invitations. We also ensure all reviews are published without moderation. How many stars would you give TruGym? Bring back Les Mills Body Combat please! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. why would you not notify any body ? Your experience matters. Awful!!! The staff, although minimal, are friendly and helpful. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. Finally. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Understandably very angry!! Staff members were a mix bag. Nobody will reply to emails or tweets. The Gym is crowded all the time. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. Your experience matters. why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. Lovely gym with great facilities! Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Maybe they could squeeze in another floor mat area near the gym balls. Once my payment went through I got an email saying that they are closed. My feed back is that if I could train at another gym early in the morning I would. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. Suggested companies are based on peoples browsing tendencies. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Date of experience: 10 November 2022. Plus side, plenty of cardio equipment. | Read 101-120 Reviews out of 258 Be friendly. Anyone can write a Trustpilot review. ?TruGym this is unlawful and action is being taken. This review is on the company and not the local gym. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. as a regular memeber of this gym i feel it as it is my responsibility. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Firstly, thank you for reporting this to us. beyond me , they have sullied their name. Been coming here for many years and have always found the staff very pleasant and welcoming. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service A wide variety of equipment to suit your personal needs. Here are 8 tips for writing great reviews. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. And parking right outside that's free!! The showers and changing rooms are always clean and warm. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. The staff, although minimal, are friendly and helpful. We use dedicated people and clever technology to safeguard our platform. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? ?TruGym this is unlawful and action is being taken. Great gym, always really clean. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Totally disgusted with the service offered with no thought or effort of building a customer relationship. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . Good day, I have just renewed my contract after 15 months. But the other equipment makes up for it. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. I paid for a year membership and at that point had several months left. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The number for the centre was not being answered, neither were emails. Anyone can write a Trustpilot review. The trouble is they use crooks to process their member's payments. I use both the free weights, machines and also classes. HiPlease accept our sincere apologies for the negative experience you've had with truGym. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. TWO WEEKS go by and nothing. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Join the 244 people who've already contributed. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Seems like nothing is ever cleaned. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. This was a friendly gym in Boston Lincolnshire. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Verification can help ensure real people write reviews about real companies. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! They informed me of a 30 day notice period and promised me they actually will cancel my membership now. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Broken equipment takes a long time to be repaired. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. Joined for a month at the Keighley branch in August 2013. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. It's a public swimming baths not a gym. However I have a major issue with the classes that are run as well as the management of the club. As far as I'm aware non of the members have received refunds on their memberships either. It was a great gym to start off my journey on becoming the best version of my self. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. The day before, my payment had been taken. Your experience matters. I think there are more people than the capacity of gym. How many stars would you give TruGym? A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. If you want a real Les Mills class, or any customer service, go to another gym! Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks.