Lower speeds may affect audio and video streaming, access to certain websites and content, or use of available applications. Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com. Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com/acp-plans/. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. Specialties: This location is closed to the public. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. To check your enTouch Wireless application status and thus know if it's still being processed, or if it's rejected, accepted, or if the company has already shipped your free device, you can do the following. ACP discount recipients must either make or answer a voice call message (if your device is capable), send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from us at least once during any 30-day period to continue receiving your ACP service. They apologize. Let's Chat. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. Account type. Videos stream at DVD quality (480p). International calling is enabled for direct communications between 2 people; certain numbers (e.g. Divorce decree or child support document. For additional information about broadband speeds, visit, https://entouchwireless.com/internet-transparency/, Customers may have one ACP and one Lifeline benefit per household. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. 3 days, two port requests, a handful of CSR's that could barely speaky da English and one unhelpful "supervisor" later, we decided to call it quits. Contact ENTOUCH - We track your lighting, HVAC and refrigeration around the clock so you stay informed. NOTE: Your account will need to be in good standing in order to proceed. *Unlimited data does not mean unreasonable data usage. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. entouchwireless.com/affordable-connectivity-program/, https://www.entouchwireless.com/affordable-connectivity-program, https://www.entouchwireless.com/internet-transparency/, https://www.entouchwireless.com/terms-of-service/, https://entouchwireless.com/internet-transparency/, https://www.entouchwireless.com/affordable-connectivity-program/. Only eligible consumers may enroll. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Please allow up to 1 business day for the ticket to be resolved. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. There are some great resources online with details for most carriers (wireless or landline). Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Please see the full Terms of Service for additional information. Videos stream at DVD quality (480p). Be ready with your wireless account number, PIN or password, and billing address. For more information about ACP, including plans & eligibility, visit entouchwireless.com/affordable-connectivity-program. You may opt-in for the ACP at the time of enrollment with enTouch Wireless or anytime thereafter through the self-service tool. We do not recommend starting the port process on Fridays in order to avoid being without service over the weekend. This includes sharing the information with USAC to ensure proper administration of the ACP service and/or connected device benefits. Text messaging and data rates may apply. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Notice letter of participation in a qualifying state, federal or Tribal Program. It will go through a complete power cycle. Divorce decree or child support document. enTouch Wireless does not guarantee the speeds of the data services it provides. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. You agree that any state, local, Tribal government, school, or school district may share information about your receipt of benefits that would establish eligibility for the ACP and that such information will be used only to determine ACP eligibility. B09. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. For more information about the ACP, you can call us at 866-488-8719 or 611 from your enTouch Wireless phone. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. If you have any trouble, we are ready to help just dial 866.488.8719. Do not enter any dashes or hyphens. Veterans Administration benefits statement. You can also opt out of data. Customer Support Information Dial 611 from your enTouch phone E: support@enTouchWireless.com P: 866.488.8719 M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. OFFERS MAY VARY BY STATE and service may not be available in all areas. Lifeline services are non-transferable and limited to one benefit per household, consisting of either wireline or wireless. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. You can also enroll by mail with a paper application. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. MyAccount is a website which allows you to maintain your broadband internet account. To ensure that all customers have access to reliable services provided at a reasonable cost, you may not use our service in a manner that interferes with another enTouch Wireless mobile customers use of our service or disproportionally enTouch Wireless network resources. GSM coverage required. Click here to Enroll Today! Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. All you need to do is ask we make it easy! Promotional offers may be modified or withdrawn at any time. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. Your PIN is the 6-digit (or 10-digit) number you created, which is located on your welcome letter. A household is eligible to receive an ACP discount if a member of the household meetsoneof the criteria below: Households residing on Tribal Lands are additionally eligible to receive an ACP discount if a member of the household meets one of the criteria below: ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Consent for calls and texts is optional and can be revoked at any time. Veterans Administration benefits statement. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). The ACP will replace the Emergency Broadband Benefit Program, effective December 31, 2021 for new subscribers, or on March 1, 2022 for existing EBB subscribers. Click account settings, scroll to the bottom of the page and click Port out information to view your account number and PIN. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Social Security benefits statement. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. For more information about your FREE Affordable Connectivity Program benefit eligibility and the program, go to https://www.entouchwireless.com/affordable-connectivity-program or call us at 611 or 866-488-8719. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Online Account Access. Lay the SIM Card on a hard, flat surface. Sometime before July of 2019 enTouch took over my Lifeline service from Budget Mobile. Please use this form to submit enTouch Wireless (Legacy Rev.io) Customer tickets to the Tier2 Team for review. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). 3 consecutive months' worth of your most current pay stubs. Enroll Today. ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. Our standard terms and conditions will apply. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. If you want to apply for ACP service only, please call, Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. UNLIMITED DOES NOT MEAN UNREASONABLE USE. Customers can contact enTouch Wireless customer service by calling 611 or by calling the toll-free enTouch Wireless customer service number. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). California voice-only Lifeline subscribers must acquire a data capable device in order to subscribe to an ACP-supported service plan. Should you need to reach our state-of-the-art customer service center, you can do so: By Phone: 1-888-543-3620 (OR dial 611 from your Life Wireless phone) By E-mail: info@lifewireless.com. Customer Support will handle the rest. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. Benefits may be transferred to another participating provider at any time. If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Care at 866-488-8719 or by dialing 611 from your enTouch Wireless phone. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. By opting in, you are selecting enTouch Wireless as your ACP service provider and agree to these ACP Terms and Conditions. OUR FACILITY. enTouch Wireless reserves the right, without notice or limitation, to terminate data usage or individual calls, or after providing notice to you, offer you a different service plan with no unlimited usage components, limit data throughput speeds or quantities, or deny, terminate, end, modify, disconnect, or suspend your service, or decline to renew your service, if you engage in any of the prohibited voice or data uses detailed below or if enTouch Wireless, in its sole discretion, determines action is necessary to protect its wireless networks from harm or degradation. International calling does NOT include text messaging, picture messaging, or video messaging. All . The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. The ACP provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10.01 and $49.99). After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Unlimited does not mean unreasonable usage. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. If you already own a phone, you could also bring your own device to EnTouch Wireless. TruConnect's free wireless plans just got better with Amazon Prime. To see where enTouch Wireless offers Lifeline, visit https://entouchwireless.com/lifeline/. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. A Roku account gives you access to the Roku Channel Store. Social Security benefits statement. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. BROADBAND DATA. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). Any inaccurate information will delay the port process further. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. Safelink Wireless. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. To continue receiving your ACP service with enTouch Wireless, you must make or answer a voice call or send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from enTouch Wireless at least once during any 30-day period. Your Phone has shipped. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Call 877-Astound Broadband-BILL (877-726-2455) and select the option for making payment arrangements.This will put you in touch with a customer service representative who will help you settle your account. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. Unemployment/Workers' Compensation benefits statement. Lifeline program participants are eligible to participate in ACP. Power On the phone and call 866.488.8719 to Activate! Promotional offers may be modified or withdrawn at any time. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Rates do not include taxes & fees, where applicable. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Step 4: You will be prompted to enter your pin. Your account number can be found in the top right corner of any bill or by logging into your online account. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10 and $50). For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. ACP is a federal government program operated by the FCC. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Your ACP plan can be separate or combined with your Lifeline plan, depending on the service plan you choose. Taxes and fees included with service plan pricing. The ACP monthly service and device discounts cannot be transferred to another household or individual. Rasta Jeff of St. Clair, US. While enTouch provides Free service through Lifeline to eligible customers, enTouch uses the same technology and connections as non-Lifeline cell phone providers. The ACP monthly service and device discounts cannot be transferred to another household or individual. Your current provider generally responds promptly, but they officially have up to 72 hours to release your number to us (which is out of our control.). PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. enTouch Wireless reserves the right to block calls to any country or international number range without notice. The ACP monthly service and device discounts are non-transferrable. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of the International Calling Limitations, Terms & Conditions, or Acceptable Use Policy. Click here to enroll today to see if you qualify! Learn more about Lifeline and qualification. Divorce decree or child support document. 3 consecutive months' worth of your most current pay stubs. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. Apple iPhone 7 Plus Select Now Free Samsung Galaxy S9 Plus Select Now Free Samsung Galaxy A10E Select Now Free Apple iPhone 7 Select Now 2. Call: 866-488-8719 Emergency Broadband Benefit (EBB) Program Emergency Broadband Program (EBB) Terms & Conditions In the event the ACP Terms and Conditions and the standard terms and conditions conflict, the ACP Terms and Conditions control. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Customer Support Hours Monday - Friday: 10am - 10pm CT Name* Email address* Message Yes, unlimited data is really unlimited in states where Unlimited Data plans are available! Apply Affordable Connectivity at AirTalk Wireless Browse our list of available free phones Totally free, no monthly bills, and free shipping. . When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. Video typically streams in SD (480p). Want to bring your existing phone number to your new enTouch phone? enTouch Wireless and its contracted partners may contact you to validate your eligibility for or desire to participate in enTouch Wirelesss ACP offers and other products and services via email, telephone, or text messaging. Note from ENTOUCH CEO: Let us join you on your journey. *All forms of ID must be valid and used before expiration date. The actual performance of an individual customer's wireless data service may vary based on reception, technology, network traffic, and a number of other factors. Only eligible consumers may enroll. EnTouch Wireless free government cell phone providers. Tribal (CA) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and Unlimited Data*. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. ACP is a federal government program operated by the FCC. 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