Please bear in mind that there might be small differences in each ferry company's refund terms and conditions. With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. Suggested companies are based on peoples browsing tendencies. I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. Will I get a refund if I cancel my booking? Certainly worth trying your luck. We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. We are very sorry about the issue. Dear Julliete, Many thanks for your feedback! By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhoppers offices at Andrea Syggrou Av. Channel House How can this be possible. Find out when we're open and how to contact us. saved me almost 50% of the amount I have recently been having to pay for this journey. You can check the status of your refund using IRS Wheres My Refund? Have a browse through our website and use our simple ferry booking search tool to find the perfect combination destination and time. WebAnswered: I need to travel to milna (brac) from hvar on thursday 18th august. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I have attached documentation needed to prove the above incident. I got the cash but obviously just the value of our cancelled tickets. 2-3 Three Rivers Business Centre, Felixstowe Road. Please also note that the refund amount depends on the policy of each ferry company. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. I have already picked up my ferry tickets. WebPARCEL RETURN SERVICE*, PARCEL RETURN SVC, PRS* County DISTRICT OF COLUMBIA, Type Unique Zip Code. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the We use dedicated people and clever technology to safeguard our platform. These hydro boost systems are even smaller than the 12' boosters in use currently. Buying a ticket was easy but now to see how the experience on board will be in a few months! Dear customer, Many thanks for your review! My original booking included the ability to change my booking. There is no contact number on the website to ring. Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. Left multiple messages on the website, asking for help or contact, sent emails every day for two weeks. Tried to contact by telephone- dont take incoming calls. Needed to change tickets. We are both english and always lived in England Direct Ferries have no phone available to discuss. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. If you do prefer to contact us in writing, our postal adress is: What attractions are near Direct Ferries? Hi all. Booking a ferry online is cheap, easy and fast with Direct Ferries. Kind regards, Maya from Direct Ferries. Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. Please note that a small cancellation fee of 6 (euros) per booking applies. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. The website was setup easily and everything worked fine. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. Thank you. Instead we have an inside room. Please note: prices rise as space becomes less available. Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Cancellation Cover. With a direct connection to ferry operator reservation systems you can compare all available sailings for your chosen destination with all suitable alternatives in one quick and easy search ensuring you get the best fare available. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. having to cancel the chair, which then allows you to book a cabin. It may not display this or other websites correctly. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. I will never book with this company again and I advise others to steer clear. My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. Brittany Ferries are really helpful. 6 days ago I tried to amend my return, 3 days later I had an acknowledgement of my problem, namely the website wouldn't allow the amendment, due to an error on the website. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. Seattle, WA 98121-3014. Wait does that mean I can retrospectively change the terms to every contract I've entered into? But apparently they said they have no record of it. Date of experience: March 2022. The booking process was smooth and simple to follow. Dear customer, Many thanks for your review! E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! That is even worst handle from your company. WebDirect Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. Please don't hesitate to contact us, if you have any queries. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. like what ? 91% of travellers recommend this experience. Thousands of top-named brands Direct Ferries - More Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. If I misspell my name, is correction required? Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! Just as a point we had terrible problems with A ferry and will never use them again. Now looking forward to our up coming adventure. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. You have been added to the directferries.co.uk mailing list. The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. Kind regards, Maya from Direct Ferries. Dear customer, Many thanks for your review! 80-88, 117 41, Athens (Mon-Fri, 08:00-18:00 and Saturday 10:00-15:00). What are the refund/exchange policies in light of the current situation. It is impossible to contact them and they are basically holding my money! Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. or submit an enquiry. I made reservations WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. Ferryhopper applies a small modification fee of 6 (euros) per booking. As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. With some ferry companies we'll be able to When making the booking on a Condor ferry I found that a charge of 7.99 had been added. Normally if the tree is dead, hazardous, planted too close to your home or not considered significant due to its small size you should be able to remove it WebGreater than 24-hours before travel. Receive current traffic conditions, mountain pass reports, construction updates and more. It was actually in USA dollars so my trip cost 1200 which is extortionate! With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. Kind regards, Maya from Direct Ferries. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers. Direct ferries is refusing a refund even though we are in lock-down. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. How can this even be possible. - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. not great. WebYou may request a refund online or by phone: Online Refund request form Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Thank you for booking with Direct Ferries. Terrible service, maybe not a scam but don't use them. Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. Have not noticed the website asking me for ages upn the original booking. Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. Our original booking made in January for April was cancelled by the ferry company. Just going round and round in circles with their staff via email. They charged me 79.00 to cacel a booking. This is my first negative review for a company. You can check your confirmation email or log into My Account to see if you are able to amend your booking. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. Thank you for booking with Direct Ferries. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. No refund will be given. Dover The process also differs if you have already checked in online and got your boarding card. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. Web12v Cummins HydroboostI have a 1997 dodge ram cummins with Hydro boost. The website is also easy to use. Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. Our average member earns over 300 cashback a year. I was referring to the company changing their cancellation terms retrospectively. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. Subscribe to customized emails to help you know before you go. The matter is starting to get urgent, but still no response. Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. I will never use this company again Report this review WebIf you decide that you do not wish to keep the building. JavaScript is disabled. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. Irish Sea: sail with your camper, for less! Anyone can write a Trustpilot review. I will rather swim than use the useless company again. Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. WebIntercity train from 1949 Deckplan, Kronprinsesse Ingrid (1949) Deckplan, Athena (1989) 1991 Deckplan (2000) as Stena Nordica, 2006 Deckplan, European Endeavour 19 July 2022. left . WebFind the best deals on train tickets from Harpers Ferry, WV to Lindenwold, NJ. My service experience was awful. Holidaymakers struggle to get refunds. Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. Thanks for taking the time to respond but you're mistaken about the cancellation. Find ports, routes and lots of useful information to help you plan your trip. Our customer support team will be happy to help. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Here are 8 tips for writing great reviews. WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. 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It goes against our guidelines to offer incentives for reviews. Companies can ask for reviews via automatic invitations. Can I request a ticket cancellation/change on behalf of another passenger? If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. This is why we offered you the closest alternative available we found with the ferry company you chose. Please note that the applicable cancellation policy depends on when we receive the tickets. six hours for a journey of more than 24 hours. Below, you can find a short overview of the ticket cancellation policies that apply in Greece. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. Book direct with the ferry company and not with those useless people!!!!! By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. I tried to amend my booking several times. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. Rent-to-own and financing options allow you to get the trailer you need within your budget. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. I have bought it carefully, I have checked my email, spam etc. NEVER USE - they took my money and sold me a ticket for a ferry that never existed. Reviewed 18 September 2020 via mobile. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. What if I don't know the plate number of my rental car? Really poor service - i would have nothing to do with this company. Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. How cool is that? due to bad weather conditions, strikes, etc.). You have been added to the mailing list. They continuously referred to me by my partners name when he has never contacted them, which I found condescending and unprofessional. Please use the contact form on our website to request a ticket change. There is no one I can speak to. pack jumper cables, ice scraper, warm clothing, snacks and water. P&O Ferries As a result of the above incident, my BRP (resident permit) was also stolen. Prices are life and always changing. Direct Ferries Limited has its registered office in London, United Kingdom. Can I cancel them and get a refund? -10 min from Costa da Caparica by car -8 min from Cova do He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. Maybe down to mobile network delays but thought I should let you know. Thank you for booking with Direct Ferries. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. Next day (day 4) I was given an hour in which to payfor an amendment, which I did. If youre booking a ferry with Brittany Ferries go direct! Direct Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry port in Europe and Africa as well as many ports across the globe. WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. Phone. The transaction currency used on our website is the euro (). Go directly to the companies providing the ferries. I have NOT picked up my ferry tickets. Once they have your money they write you off. You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. Due to some recent backlash Holiday Extras are giving some customers refunds instead of vouchers but not all, likewise some holiday cottage rentals have become a bit more lenient. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the. Kind regards, Maya from Direct Ferries. Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. It goes against our guidelines to offer incentives for reviews. We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries Traveler beware. They said they would check it out. Why do they bother with Direct Ferries? How we will print them is our big mystery, maybe they will work from a phone. Please note that Ferryhopper is not responsible for the loss of your tickets in the post. With our quick and simple ferry finder tool, finding a Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020.