Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Ticketek wastes YOUR TIME like it doesn't matter. It goes against our guidelines to offer incentives for reviews. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. It's about $1500 and I have no idea what to do next. A copy of the letter requiring Jury Service. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. You can do anything you want if you're the only game in town. Was given tickets for Ed Sheeran concert as a gift. I am trying to buy tickets but it says unable to lock the ticket. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Where the examination is being provided by a commercial business (not by an educational board). means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. I haven't received my order confirmation email. There is no customer service centre you can call, just an automated voice call telling you to email. :(, tails, they sent an email saying they has processed the refund. I sent a message via the website and got the pdfs a day or so later. What should I do? What happens to my money when I buy a ticket? Suncorp Stadium As it got closer to Christmas I started to worry, as they were to be presents. Where You are the business owner or registered Director, or a member of Your family is. I've purchased a ticket and my event is tonight! Once got a response to an email because I didnt purchase the ticket wont gi. How do I contact Ticketek? - Ticketek Australia Confirmation of failure or disruption of the public transport. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. They do but its retarded. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Privacy (data erasure request) I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Why does Ticketek Marketplace charge fees? IMPORTANT Any translation of this document from English is for assistance and information only. We use dedicated people and clever technology to safeguard our platform. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Many of us haven't booked on line since COVID started, The site is worse than I remember. We may consider other Emergency Circumstances at our discretion. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. What can I do if my tickets are lost, damaged or stolen? Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. is cancelled, postponed or cannot be fulfilled by the. Still waiting for my refund 6 months. Inspite of giving all the details, continuous email stating - send it in new format or send more information. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Are Refundable tickets available through Ticketek Marketplace? (Receipt required for Doctors note refund up to 50 or equivalent). Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. If there is a financial failure of any Transport provider. New comments cannot be posted and votes cannot be cast. The customer service was super helpful and I got the ticket value back and it sold super quickly. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Ed Sheeran tickets | Adelaide Oval | Ticketek Australia means cancellation or significant delay of flight(s) which. There is no phone number, only an email which does not get answered. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Doctor A qualified medical practitioner registered and licensed with a recognised professional body. RP ENG EXTENDED - Refundable Create an account to follow your favorite communities and start taking part in conversations. Please also read the General Conditions of Refund. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Wife tested positive on 13th. Seven tries before I finally got my second choice of seats. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. How did this happen? We missed the show! I replied and asked for a direct line or email address to speak to management/no reply since. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Ive forgotten my password/My password has expired. A copy of the notice of failure or disruption of the public transport. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App It's criminal and needs serious investigation. NEVER NEVER again. Conditions that are unpredictable and the event is more than two months in the future. Can I purchase multiple orders in one transaction? Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. A copy of the travel warning from the Government Agency. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Share. Like. Easy as. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Forcing people to own smart phones is not giving people choice and freedom. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. So thanks very much! Ltd. All Rights Reserved. Travelling can be a huge expense, which is why its normal to try to score savings when you can. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. How totally useless. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. An incident number or report from the Police or relevant traffic authority. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". They are the shittest service in Australia. I recognise the terms of service were available, but nobody reads those. They agreed I shoudl get a refund, then asked for my account details for the refund. I can not believe in this day and age HOW BAD this company is. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Attend participate in, take part in, use, or be present at. Companies can ask for reviews via automatic invitations. On-top of that you cant call anyone to purchase ticketsTerrible. I have now been trying for a refund for 6 months. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Terms & Conditions of Sale | Ticketek Australia Why are there multiple listings for the same event at different prices? means a requirement to move address imposed on. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Secure Accounts Widget 2023 Trustpilot, Inc. All rights reserved. A copy of the letter requiring Jury Service. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. This is not an insurance policy. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! What the hell is that? Refunds & Exchanges Follow New articles New articles and comments. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Travel insurance and COVID-19: what you need to know. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. The only reason people buy tickets from Ticketek is they have no other choice. Emergency Services Police, Fire and Rescue Service or other Emergency Services. We/Us/Our We are the Booking agent with whom You made the Booking. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Ticketek Marketplace - Buy and Sell Tickets chevron_left, Availability & type of seating will vary & is set by the venue. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Finally got an answer from them when I contacted fair trading to help.

Wilshire Ricardo Beverly Hills Luggage, Nfl Combine Bench Press 2021, Christopher Conrad William Conrad, Louis Paul Heussaff, Candy Pangilinan And Kiko Pangilinan Siblings, Articles T