When We receive an offer by bank transfer, We will check to see if the bank account is valid. Which? 1.3 Modification. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Also,directly on our website! Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. We do not control the information provided by other users which is made available through the Site. Section 75 - Tickets bought from Viagogo and concert cancelled If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. We cannot commit to next year, Taylor said. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? As well as charged me double the amount. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Tickets may be substituted with comparable or better seat locations without the Buyers approval. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. However, despite the official announcement . has spoken to a number of ticket holders who have been denied refunds for cancelled events. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? Dial +1 (866) 788-2482. Tickets for Waste Management Phoenix Open. The revised version of this Agreement is automatically effective after it is initially posted on the Site. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Best regards, Viagogo team. Why do my tickets have someone elses name on them? Copyright (c) 2006-2023, viagogo AG. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Generally; If an event is cancelled - you do not have to do anything. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. Complain to the ticketing website. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. Why can't I see my order or sale in my account? If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. viagogo is a global online marketplace for live sport, music and entertainment tickets. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. The Weeknd Tour 2023. They did not admit to law breaching and refused to provide a refund. Faye has now been refunded by her bank after making a chargeback claim. 2.2 Registration. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. We would like to show you a description here but the site won't allow us. Viagogo-cancelled event and refunds. spiritus Forumite. . 4.2 Stolen Property. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. They also had another 150.00 dollars worth of fees per each ticket. 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. 2.1 Requirements. Yes, add me. 2.15 viagogo Guarantee. Hombres G Tickets. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! Generally; My event is cancelled or postponed - What do I do? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. This has reportedly been a long-standing policy of Viagogo. Terms and Conditions - viagogo ticket exchange Read Customer Service Reviews of www.viagogo.co.uk - Trustpilot the price it is sold for on the primary market). French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. How do I find tickets I've already downloaded? Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 1,779 reviews for Viagogo, 1.3 stars: '1. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. Ticket Buyers Left 'Holding the Bag' After Viagogo Changed Refund Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. Read Customer Service Reviews of www.viagogo.com - Trustpilot If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. Estereo Picnic Tickets. Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. We will contact you. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Wait for a StubHub representative to reach you. If the event organiser is offering vouchers or tickets . The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. 'It's been a bit of a headache and I don't know where I stand with anything.'. About Us 3.Click Dispute a Transaction. You will need a username and password to access the Site and use the Services. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. Viagogo Refund Policy MoneySavingExpert Forum and that I would only receive a refund if the concert was cancelled etc. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. Viagogo withholding refunds for cancelled events, Which? finds viagogo - Buy & Sell Concert, Sport & Theater Tickets

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