Most airlines allow: 1 carry-on baggage, 1 personal item (backpack, purse, laptop bag), and 1 to 2 checked bags. Lost/Delayed baggage situation, need help. This form is to be completed in case of loss, delay or damage of your checked baggage. Also, there were not enough available seats for all passengers as the Skiathos airport was enough small and another flight had a delay. Children (2 - 12 years old) are entitled to 1 piece of baggage up to 23 kilos and 158 cm for Economy ComfortFlex or 2 pieces of baggage up to 32 kilos and 158 cm each for Business Class. Best Deals at Lowest fares guaranteed on flights from Athens to Seoul by Aegean Airlines International Travel. After flying from London to Athens by Aegean Airlines which I've paid for extras services such as drop off luggage. 1. Delayed Baggage. Report the loss to the Lost & Found office as soon as you arrive at your destination. aegean-business-class-cabin-baggage-allowance Not exceed 56cm x 45cm x 25cm in dimension (including handles, pockets and wheels) Not exceed 13kg in weight Fit in our sizer Fit and can be lifted by the passenger in the overhead bin Not include any dangerous goods, unless permitted for carriage Be big enough to fit any duty free or airport purchases 23 kgs in Economy. Dimensions for checked-in baggage - max. What a disappointment.I got mine back three days later and my husband's came 5 weeks later! Aer Lingus. I received and confirmation email from the airport but nothing from the company itself. Lost luggage and still no luggage or compensation. - See 12,561 traveler reviews, 2,596 candid photos, and great deals for AEGEAN, at Tripadvisor. more. For flights operated with Olympic ir (DH8-100, DH8-400 ATR) the carry-on bag cannot exceed 55cm x 40cm x 23cm and 8 kg. The charges apply only to flights operated by AEGEAN and Olympic Air aircraft. For flights operated with Olympic ir (DH8-100, DH8-400 ATR) the carry-on bag cannot exceed 55cm x 40cm x 23cm and 8kg. On the 26 June 21, I boarded a flight from London to Athens the flight was supposed to leave at 12.15 pm instead it left at 1 pm on our arrival in Athens I arrived at the baggage hall at 6.35 pm, . The legal basis is the Montreal Convention. After the difficulties and suffering, I arrived at Larnaca airport and reached the baggage claim area, I was shocked to discover that my luggage was lost as I was waiting about 45 minutes but my luggage never arrived. Date Updated: 15/09/2022 Summary: Singapore Airlines lost baggage compensation according to the Montreal Convention. Take action immediately! I arrived at the airport early and went to the Aegean desks for the check-in. The liability of Aegean Airlines is based on the Montreal Convention, according to which the applicable limits of liability in the case Reserve cheap flights. Question. Aegean airlines don't want to lose money on empty seats, so they overbook and once you get to the terminal you might be stuck at the gate, waiting for the next flight. This is the version of our website addressed to speakers of English in the United States. In the case of unchecked baggage, the Carrier is liable only if at fault. It is possible to pre-purchase baggage up to 2 hours before departure. The SDR is the accounting unit of the International Monetary Fund (IMF); 1.288 SDR currently corresponds to about 1.553,87. All additional items such as overcoat, umbrella, small camera, or bag of duty free items must be carried within your cabin baggage. My luggage had appeared open with the zipper broken on the baggage belt at the airport. Content of the report. The charges apply only to flights operated by AEGEAN and Olympic Air aircraft. Other airlines send the suitcase directly after finding it. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The passengers baggage details will be entered into a worldwide baggage tracing system (Worldtracer) and the passenger will be provided with a File Reference ID. In case of delayed baggage, Aegean Airlines will be aware of that, no need to go to the baggage service office. The first thing you see in Athens are hundreds of suitcases piled up that couldn't reach their destination. Lost/Delayed baggage situation, need help. My flight had one stop in Thessaloniki where I had to change flights. Finally, after two days I received my bag with scratches and a torn on the angle. I would like to focus on my returning flight A3-7077 of July 28, 2017, from Skiathos to Athens. Necessary liquids for medical or dietary purposes and baby food. If you are Air Cairo, flydubai, Tunisair, Transavia or Wizz Air passenger please check your delayed baggage information at email lostandfound@sky-partner.rs or dial (+381 64) 6419 025. If you haven't completed an incident report upon arrival, you must contact our Central Baggage Office without delay at 1 888 689-BAGS (2247) - Toll free, open from 05:00 to 23:00 . Our Airlines. Get the best out of your travel experience with the Aegean App. Baggage; Baggage Policy; Delayed Baggage; Prepaid excess baggage through GDSs; Issue EMD (baggage,SPEQ) Special Services. For flights operated with Olympic ir (DH8-100, DH8-400 ATR) the carry-on bag cannot exceed 55cm x 40cm x 23cm and 13kg. Passengers due to depart from a European airport are always entitled to a full refund if their flight is canceled and Aegean Airlines can't offer an acceptable replacement. Products purchased from Duty Free Shops. Tripadvisor performs checks on reviews. If you Claim Air France for baggage delay you can get a compensation of 1.414 + expenses. All other fares include 1 or 2 bags in the cost of the ticket with fees to add additional baggage on top of the free allowance. Luggage claim. Service Type. Aegean Airlines Compensation: Claim flight delay, cancellation or lost baggage. Aegean Airlines - Official Website. If your cabin baggage is within the allowable limits but there is not sufficient space in the cabin, you will be asked to check it for free carriage in the hold. Notes. Special baggage such as sports equipment may be prepaid with limitations*. In case of damaged content, Carrier bares no liability. Report lost or damaged luggage without delay to the airline's or handling agent's baggage tracing office. - See 12,325 traveler reviews, 2,557 candid photos, and great deals for . Special Drawing Rights (SDR), per journey and traveler. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. If you want to Claim Singapore Airlines for lost baggage you can get a compensation of 1.414 + expenses. I am still waiting for my bag and an apology from Aegean Airlines. Can be prepaid for tickets issued on: A3/OA stock (390)/ (050) A3/OA operating flights. I recently travelled from Athens to Berlin. Baggage weighing over 32kg can only be accepted as cargo. Those items should be included in special sealed bags, provided by the respective shops. Falls der Passagier bei der Ankunft sein Gepck nicht vorfindet, muss er dies umgehend am Gepcksuchschalter von Aegean melden, bevor er den Flughafen verlsst. This review was chosen algorithmically as the most valued customer feedback. Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. Ask for the Property Irregularity Report and let the representative of the Aegean Airlines check the 'World tracer'. X. AEGEAN. Through our Call Centre. Keep the baggage voucher you received at check-in ready. before checking-in the bag. Book your flight to Athens, Greece and Europe with Aegean Airlines, the largest Greek airline. If you're still at the airport, go to a Aegean Airlines representative. Excess baggage can be prepaid for tickets issued on:A3 stock (390) and A3 operating flights** Economy Light. The passengers were upset and asked the staff why the gate did not open yet without any response. As our flight in Brussels got delayed we missed our connection flight in Athens. 63 L is a big enough allowance. They are greedy and incompetent. Missing baggage. 32 kgs in Business. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Enjoy exclusive benefits and discounts from our partners. Passenger Services & Procedures. 1 carry-on bag up to 8kg and dimensions up to 56cm X 45cm X 25cm that can be stored in the overhead bin, and 1 personal item (women's/men's handbag or a thin laptop case) that must fit under the seat in front of you. (22.9 cm x 35.6 cm x 55.9 cm). Passengers who use Aegean app or declared their number at the check-in point will be notified about baggage status. You dont have an account? Aegean , . RFIC. Light and Flex passengers may not bring any baggage. Aegean airlines lost my bag during transit from Leros airport to London don't hear throw after charging me 45 euros to check in my bag that was of hand luggage size. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I was so nervous and anxious as I had only an hour between the flight to catch my next flight from Athens to Larnaca and also I needed some time to ask for a seat in Athens. AIR DOLOMITI. Compensation for replacement purchases in case of delayed delivery of the baggage. No need for a separate personal item; just put your personal item inside the Aegean regulation carry-on. The Allowed limit for free luggage for each passenger is 20 kg. Aegean Airlines - Missed cruise because of Aegean delayed baggage and delayed flight. File A Claim. This post has been removed at the author's request. I don't know whether it is actually related to them or to the airport. In this case, you will be given a baggage claim receipt and you can collect your bag at the baggage claim carousel at your destination airport. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Luggage claim. Fees apply. We apologize for the mishandling of your baggage. It is also worth mentioning that due to a lot of time I wasted in the baggage claim area, I lost the last bus route and I had to take the taxi that cost me enough. *The benefit is also available on Olympic Air flights. A common size bag for checking through is: 27" x 21" x 14". Of course that wouldn't be the situation if someone tried to take two cabin size luggages, or one cabin size luggage and a fairly large bag, but so long as it's just the carry-on and a ladies purse or a camera bag, it's ok. 8. On the contact form choose Status of delayed bags from the Subject pull-down menu then fill in your information. The charges listed in the below table apply in cases of extra and overweight baggage. 32 kgs in Business. My luggage never came to Berlin. Booking Ticketing & Sales, PS They told us that it would be on the plane tomorrow. The liability for Baggage delay is limited to 1,288 SDRs per Passenger (exchange rate approximately 1,601.88), including any claim for destruction, loss or Damage. 1 in Economy light. Proceed formal to register your claim - remember to stick to the airline's formal deadlines. The more precise the description of your baggage . I called them the next day and they told me to email the company for a compensation, at least for some days until I get my suitcase. Aegean Airlines Checked Baggage. Submit a complaint and get your issue resolved. The specific charges for extra bags (extra bag up to 23kg) or overweight bags (over 30 kg and up to 32 kg for Economy or over 20 kg and up to 32 kg for Business Class) are listed in the table above. Fees range from $20-$40 per way and depend on the particular route. For more information on the Baggage Liability Limitations, please read, Receive our latest news and special offers, Earn or redeem miles and enjoy benefits with Miles+Bonus, Any other information/proof you consider as useful for the best assessment of your case, Damage due to over packing or unsuitable packing, Damage caused as a result of accidents/mistakes of passengers, Lost, broken or damaged handles/retractable handles or straps. Bags exceeding 32kg will have to be shipped as cargo. Therefore, please find below the lost or delayed baggage claim in a nutshell: You are entitled to lost or delayed baggage compensation. View all results. Review: EgyptAir lost baggage compensation according to the Montreal Convention. Share your photos and videos with others to prove the truth of your words. laptops, cameras, etc.) Flight cancellation from Las Palmas to Belgium: Between 1.500 km and 3.500 km = 400 + expenses. Anumite evenimente imprevizibile, cum ar fi condiiile meteorologice nefavorabile, problemele tehnice legate de manipularea bagajelor sau pierderea etichetei bagajului, pot duce la deteriorarea bagajelor sau sosirea ntrziat a acestora la aeroportul de destinaie. Get advantage of more privileges as you move to higher tiers. Important notice: Aegean Airlines has a limited liability relating to claims for checked baggage. For more information on the Baggage Liability Limitations, please read here. If you have a connection flight then just take a carry-on bag. For information on the terms and conditions applying to extra baggage or overweight baggage on flights with partner airlines (codeshare flights), please contact our Call Centre. Review tags are currently only available for English language reviews. Get the best out of your travel experience with the Aegean App. Some of you may have seen that TikTok video going around about how passengers can get up to $3800 in reimbursement when bags are delayed. In Zurich you will find it in Arrival 1. Air Europa. For flights operated with Olympic ir (DH8-100, DH8-400 ATR) the carry-on bag cannot exceed 55cm x 40cm x 23cm and 13kg. EgyptAir lost baggage or delayed luggage compensation. Those particular products shall then be sent for recycling. If you've already completed a WorldTracer incident report and have an incident report number (example YULAC12345), you can update or review the status of your delayed baggage by accessing the WorldTracer website.. After a number of times that I called to the lost and found office someone answered and said that my bag did not arrive in Larnaca airport yet. 23 in kgs Economy light. And once this happens to you, their staff will not help and you will not be interested in them at all! I was traveling with my son (3 years old) and my daughter (1 years old). Within the first 21 days. It is just too risky! Since Aegean and Delta do not have an operating agreement, we were told we would have to pick our bags up at Paris CDG and check them again through Delta, go back through security, etc. The Security Screening Staff are obliged to request that you dispose of any liquids which do not comply with the terms specified by the new European Regulation. Login . No phone calls or emails about where my luggage is at. If you are an airline passenger and would like to track the status of delayed checked baggage, please contact the airline that operated your flight for more information. Covid-19 Insurance. Mid-July we were traveling from Brussels to Paros via Athens. For flights operated with Olympic ir (DH8-100, DH8-400 ATR) the carry-on bag cannot exceed 55cm x 40cm x 23cm and 13kg. Air Cairo. Mine arrived three days later and my husband's never came back.At the end of our stay in Paros we left with one suitcase which was again lost in Brussels. Versptetes Gepck. Die Angaben zu dem Gepck des Passagiers werden in ein weltweites Gepcksuchsystem (Worldtracer) eingegeben, und er erhlt ein Aktenzeichen. *We recommend that you update your reservation with your phone number or e-mail address in order to receive all of our notifications, even if the reservation has been made by a 3rd party. EMD-A for XBAG. All containers must be included in a transparent, re-sealable, plastic bag with a maximum capacity of 1 litre. Aegean delayed baggage. Receive our latest news and special offers, Earn or redeem miles and enjoy benefits with Miles+Bonus. . On July 22, 2017, after I arrived in Athens from Larnaca, I travelled on Flight A3-7076 from Athens to Skiathos with about two hours delay. The carry-on bag exterior dimensions must not exceed 9 in. Get up to 600 compensation for a delayed or cancelled flight and 1.414 euros for lost luggage. AEGEAN and Olympic Air are committed to doing everything we can to return it to you as soon as possible. When making an online booking via AEGEAN's or Olympic Air's official digital channels. In most airports, the Lost & Found office is located in the baggage reclaim area. Air Malta. I had 3 checked bags, only 2 made it. Check Aegean Airlines booking, International Flight number, Flight status, Schedules online from Athens to Seoul.Also book BP&S You can easily check the status of your lost baggage by entering the file reference from the Lost and Found airport service ( Electronic baggage tracing ). Air France. I am without suitcase, without clothes and no compensation. Please do not open such bags before you pass through Security Screening; otherwise, the corresponding content might be confiscated at the Checkpoint. In any other case, your additional item will be counted as extra piece and you will be charged accordingly. We will review your registration form and revert as soon as possible. There is usually a max weight and size restriction. airBaltic. Any item that exceeds the size and weight limits, will be checked-in to your final destination and checked baggage charges will apply. The contact details can be found in our network map under "Passenger Services" of the airport, if available. 1 carry-on bag up to 13kg and dimensions up to 56cm X 45cm X 25cm that can be stored in the overhead bin and 1 personal item womensmens handbag or a thin laptop case that must fit under the seat in front of you. It is noted that all those liquids are additional to the quantities included in the re-sealable bag (already mentioned above). 2 in Economy. To submit a claim for delayed, damaged or lost baggage, please complete this form. The checked baggage allowance limits for flights to/from Saudi Arabia are:1 bag of up to 30kg for Economy Class, 2 bags of up to 20kg each for Business Class. . Client Name: HADJIDEMETRIOU FOTEINI Aegean is not liable for normal wear and tear such as scratches, dents, zipper drivers, manufacturing defects, and damages occurred due to overfilled bags. If you want to Claim EgyptAir for baggage delay you can get a compensation of 1.414 + expenses. Each passenger can carry only one sealed bag and should deliver it separately to Security Screening, for further examination. Haulage of luggage that outruns the allowed framework of limits for free luggage is charged. You should make sure to first remove any objects that are unsuitable for transport in the cargo hold (e.g. Fare type. Delayed baggage? Air Canada. Get up to 600 compensation for a delayed or cancelled flight and 1.414 euros for lost luggage. Earn miles when flying or using our partners services, Redeem miles for award flights, seat upgrades and services from our growing list of partners, Enjoy exclusive benefits and discounts from our partners, Get advantage of more privileges as you move to higher tiers. Musical instruments and any other special baggage which was accepted for carriage by AEGEAN and Olympic Air, under restricted liability. Lack of common sense and compassion, i would say!!! I had deeply feeling of regret. Bagajele dvs. . Expand All Collapse All. I had put 5 kilos in my son's hand luggage because he couldn't carry it and I had put his things in my own hand luggage, with the result that my hand luggage exceeded the allowed limit by three kilos. Thus I was calling at all telephone numbers of the Aegean offices but nobody answered me. . Fees depend on the destination and the date of the flights. Delayed Baggage Aegean sincerely regrets that your baggage has been delayed and we would like to assure you that we will make every effort to return your baggage to you as soon as possible. Riskless. Business passengers are allowed 1 bag with the same size and weight requirements as Economy, and 1 additional bag no larger than 5 kg and 45 cm x 35 cm x 20 cm. You should also make sure to first remove any objects that are unsuitable for transport in the cargo hold (e.g. 2 in Economy. before checking-in the bag. Although the world tracer said my luggage was found, its been two days and its still pending confirmation. Yes! The most common maximum size bag allowed is 62 linear (total) inches. I had to do the whole procedure with my doughter in my arms who was crying the whole time. You may bring a small suitcase as your carry-on as long as it is within Allegiant's size and quantity limits. Extremely irresponsible flight. Take a different airline if you want your luggage to arrive! I was travelling alone and was anxious as this has never happened to me before. RESERVATION No: IWSTXJ Please regard that this amount is subject to currency fluctuation and may vary. Close. Carry-on Baggage. Your original, dated, itemized receipts. The liability of Aegean Airlines is based on the Montreal Convention, according to which the applicable limits of liability in the case of destruction, loss of, or damage or delay to baggage is 1,000 Special Drawing Rights (approximately GBP 820 or . Fly with someone else. AEGEAN "Lost/delayed baggage" Review of AEGEAN SaraBrussels Brussels 196 148 Reviewed September 12, 2022 Lost/delayed baggage Mid-July we were traveling from Brussels to Paros via Athens. Note . So are the regulations was mentioned. This was because a transfer tag was not added to my bag so was left behind at Athens. This was not a big issue as the returning flight. LATAM Compensation: Claim flight delay, cancellation or lost baggage. Luckily, when I arrived at the gate the staff gave me a seat and I flew with my flight. Special Services . The next day I was waiting for my bag or a call from the Aegean lost & found the office to inform me about my luggage but I received nothing. A copy of your ticket receipt and baggage claim checks. As our flight in Brussels got delayed we missed our connection flight in Athens. If you wish to pre-purchase baggage through the Call Centre after your ticket has been issued, a service fee of 8 EUR per passenger will apply. Just wanted to share a data-point. Certain unpredictable events, such as, adverse weather conditions, technical issues with baggage handling or a baggage tag being torn off could possibly lead to items of baggage being damaged or not arriving at the destination airport, at the same time as the traveller. for stress, inconvenience or other things that happen because of a problem with your luggage, eg you miss a connection. The passenger's baggage details will be entered into a worldwide baggage tracing system (Worldtracer) and the passenger will be provided with a File Reference ID. Submit a Claim. Passengers with chronic conditions that require medication will need to provide a relevant medical certificate, upon request. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Report the delay immediately. 1,000 welcome miles. Denied Boarding, Flight Cancellation and Delay: Notification of Passengers' Right to Compensation and Assistance under EC Regulation No 261/ 2004 Aegean Airlines makes every effort to operate. laptops, cameras, etc.) My Account . Our flight was from Thessaloniki to Frankfurt. Covid-19 Test Centers. Baggage claim. Back. AEGEAN and Olympic Air are not liable for the loss/damage/delay of valuables, liquids, fragile items or items such as money, credit cards, cheques, jewellery, glasses, silverware, precious metals, legal/negotiable papers, securities, pens or branded pens, photographic or electronic equipment, computers, laptop, cameras, cellular phones, business documents, samples and commercial goods, cash, keys, sunglasses, eyeglasses, paintings, antiques, artifacts, manuscripts, medicals and medicines, perishable products, zamzam water, irreplaceable books or publications, identification documents and in general any valuables which are included in the passengers checked baggage, with or without the knowledge of the carrier involved. We recommend not to turn in single luggage that is more than 32 kg weight. Thus, the representative asked me to fill out a claim form and said me that my luggage would be on the next flight and a taxi will bring it to me in Limassol tomorrow morning. AEGEAN: Delayed luggage - See 12,500 traveler reviews, 2,584 candid photos, and great deals for AEGEAN, at Tripadvisor. I had this happen to me yesterday. Refund policies are allowed under these conditions. Help & Contact. 8,6/10. We inform you that the following items can be carried in your cabin baggage: Liquid items which shall be placed in containers with a maximum capacity of 100ml each. All we were waiting until they announced that our aircraft did not arrive yet from Athens. The liability of Aegean Airlines is based on the Montreal Convention, according to which the applicable limits of liability in the case of destruction, loss of, or damage or delay to baggage is 1,000 Special Drawing Rights (approximately GBP 820 or . The actual fare will be shown at the time of booking. Singapore Airlines lost baggage or delayed luggage compensation. 23 in kgs Economy light. After about two hours delay we arrived in Athens and during the flight, the staff announced that my flight A3-910 will have some delay to catch the plane and fly with it. You must file a claim for the lost bag or expenses with the airline handling the last segment. We had a 4 hour layover . If you wish to carry an extra piece of baggage which also happens to be overweight, you will incur an additional charge. Alitalia charges for checked baggage if you have booked their Light fare. This must be able to fit into Aegean Airline's baggage sizer, as well as fit and be lifted into the overhead bin.

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