Detected operating system: Working with brand new ZBook 17 G6 (Product number: 6CK22AV) and G2 Thunderbolt dock. Date published: 2022-10-04. We will offer drivers and other solutions in this OS first. You only need to do this once to guarantee a faster support experience at any time. HP's Virtual Agent can help troubleshoot issues with your PC or printer. Running 2 outboard monitors from G2 via Display Port using Display Port to DVI cables, total 3 monitors including ZBook. Install Microsoft The Virtual Agent is currently unavailable. How does HP install software and gather data? Solution is same, restart system. {{#if (eq ../this.length 3)}}. I have tried the connection cable in both ports (and both sides). {{#if (eq seoFriendlyName "bulletins-notices")}}. I have changed cables, exchanged cables between Display Ports outputs, and have swapped monitors to confirm no problems beyond the G2. The zbook is listed under workstations as being compatible, Sorry, I overlooked. power. 08:33 AM. The only solution is to restart system. ####, Thank you all, I have come to same conclusion, that I need to do multiple updates Laptop and Dock. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems, Simply ask a new question if you would like to start the discussion again, HP ZBook 15 G5 Mobile Workstation (7ZA22EC), HP ZBook 15 G5 Mobile Workstation (7ZB58EC). SOFTPAQ FILE NAME: SP98906.exe Is there another way to connect the docking station to the ZBook? You will be taken to the Adobe site to download the reader. I have tried both the front port on the Dock and the back port. Fix Win10 USB Print issue, Warranty status: (This runs in a separate window), Once installer is complete click the 'continue' button below. Select an operating system and version to see available software for this product. Let's get you started! Click OK . It works great but there are a few issues. Locate Select the devices you wish to connect. PDF user guides require the Adobe Acrobat Reader for viewing and printing. FIXES: You can do it via Control Panel, registry or GPO. Still pushing to take my tablet, but some times you pick your battles. before this package is run. Problem is as follows - waking from sleep mode, roughly 50% of time, one of the monitors will not wake. Javascript is disabled in this browser. - Adds support for the GPU to switch the DSC ON/OFF on the same monitor. Is there a fix? This topic has been locked by an administrator and is no longer open for commenting. When used together with the HP ZBook 15 configuration with hybrid graphics, a maximum of 6 independent displays are supported. Otherwise, you may encounter numerous problems like HP Thunderbolt Dock G2 not detected. -, Include keywords along with product name. Press the F10 key to enter the BIOS Setup. Copyright 2022 HP Development Company, L.P. HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. Finding your Serial Number PREREQUISITES: Try manually selecting your operating system. I say this as this PC and docking station was handed down to m3 in my company from a person who left the company. Works for Hp G2 Zbo. We're sorry about that, please try again. Product detection timed out. If a typo is possible, please verify the number and format and try again. Please upgrade firmware for both: Thunderbolt port and the dock, https://support.hp.com/au-en/drivers/selfservice/hp-zbook-15-g5-mobile-workstation/18865644, 07-17-2020 Issue 1: Sometimes when the user has been away from his desk for more than one hour the laptop is on but doesn't react to any keystrokes, mouse clicks / movements when connected to the dock. Software Welcome to the Snap! Let me know. .NET Framework 4.8 offline installer for Windows, https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98906.html, https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98906.exe. Choose 'yes' and agree to any terms in the installer window. "HiberbootEnabled"=dword:00000000 See your browser's documentation for specific instructions. Select from the products you own. Covered under Manufacturer warranty HP Thunderbolt G2 Dock not detected + flashing lights Hi! 3. Some features of the tool may not be available at this time. Possible error formats (where 'x' could represent a letter or number):xx.xx.xx:xxxx.xx.xxxx.xx.xxx.xxxxxxx.xxxxx.xxxxxx.xxxx.xxxxx-xxxx-xxxxxxxx-xxxxxx:xxxx.x:xxxx.xx:xx. link rate based on timing requirements. Select your operating system and version Your daily dose of tech news, in brief. Product has been exchanged: Click below to start installing HP Support Solutions. I have seen several posts referencing other problems with monitors and G2 docks. Read more:I don't see my operating system, Follow these steps to find your Windows OS information. TITLE: HP Thunderbolt Dock G2 - Firmware - Adds a workaround for HPZR30W monitor DP input. EFFECTIVE DATE: August 23, 2019 It is one of the best ways to enhance the efficiency of a PC or laptop. - edited Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. HP can identify most HP products and recommend possible solutions. The dock is not recognized when the Thunderbolt Security Level is set to. By using this site, you accept the Terms of Use and Rules of Participation. - This installer does not support Chrome, Linux, or Mac operating systems. Answered by: HP Team Grant. -See details. HP has scanned your product but currently has no suggestions for driver updates. Other product and company names mentioned herein may be trademarks of their respective owners. Purchasing laptops & equipment [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Power] https://support.hp.com/us-en/drivers/selfservice/hp-thunderbolt-dock/20075223/model/20075224, I have a zBook 17 G3 and I know I had a similar issue until I updated the Firmware on the dock, the BIOS on the notebook and the drivers on the notebook. I have seen several posts referencing other problems with monitors and G2 docks. This device offers a good data transfer speed of up to 230W. This package provides the HP Thunderbolt Dock G2 Firmware Installer for 07-17-2020 I have used HP Image Assistant and have all the current drivers and BIOS installed. Examples: 1234-5678-9012-3456, SR123456.123456. REV: A PASS: 1 By choosing to install, I agree to HPs terms and conditions on data collection. month remaining HP's Virtual Agent can help troubleshoot issues with your PC or printer. Locate and open the Thunderbolt Software application. To continue this discussion, please ask a new question. Learn more, HP Support Solution Framework is downloading. You need to use 1 USB-C cable to connect to host system (0.7 meter cable length) which comes with the dock. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. HP's Virtual Agent can help troubleshoot issues with your PC or printer. If you wish to see solutions related to another OS, please select the preferred operating system and version and choose 'Change'. Is there a fix? 04:29 PM The information in this document is subject to change without notice. No thanks, I will download and install manually, If you aren't seeing any pop-ups, click here. Having it to support existing signout flows. Webinar: LogicMonitor - How to Eliminate Tool Sprawl without Causing a Rebellion, How to Eliminate Tool Sprawl without Causing Rebellion, https://ftp.hp.com/pub/caps-softpaq/cmit/HPIA.html, Microsoft Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update", HP Support Solutions Framework - Windows Service, localhost Web server, and Software, Remove "HP Support Solutions Framework" through Add/Remove programs on PC, Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10, Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+. Having to reboot is not an acceptable solution. performed. https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98906.html This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. the zbook will not detect the thunderbolt G2 dock. If your Hp Thunderbolt Dock G2 is not working with your laptop, you can easily fix it. By completing and submitting this form you consent to the use of your data in accordance with HP's Privacy statement. Now, select the proper option for attaching the device. Please include all extra characters, (such as hyphens or colons or periods) as they appear within the number. - Adds a workaround for certain sources that set input stream to 8bpc when the The Thunderbolt software shows the controller with 2 ports, but doesn't show the device. I have tried with and without the power cord (I did read in an advisory that you must use the power cord or the zbook might not recognize the device. How does HP use product data collected with this service? This process can take several minutes depending on the number of warranties being checked. It matches the product: Would you like to view the product details page for the new product? Thunderbolt Software Settings Figure 2. To detect drivers for the PC you have selected, initiate detection from that PC or click on "All Drivers" below and download the drivers you need. The PC you are currently using does not match the PC you have selected. Aside from monitor/Dock problem, W10 has been less than stellar on this machine, but coming of W7 which was a solid, mature, OS I am jaded by that Windows experience. Detected operating system: Windows 7 (64-bit) Choose a different OS. thank you for this User Guide as I have not come across it yet. 07-20-2020 Please try again shortly. We were unable to retrieve the list of drivers for your product. - Examples: LG534UA For Samsung Print products, enter the M/C or Model Code found on the product label.Examples: 04:34 PM. Errors can be displayed in many formats. Update BIOS, firmware and all drivers. Manufacturers warranty refers to the warranty included with the product upon first purchase. Choose a different product. Ask the community. I recently started as a remote manager at a company in a growth cycle. 4. Unspecified-Check warranty status Make sure you add this in your Bios setting:Did this help you? I have read all the troubleshooting and have rebooted with the device connected and unconnected. Finding your Product Number, Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Select Continue to proceed to the new product. See your browser's documentation for specific instructions. Windows 11 Support Center, USB connected printers don't print / not recognized. GPU enables HDR but has no VSC SDP packet and msa BPC is set to 6. I have attempted to connect as show in Figure 1-3 and Figure 1-4. If your operating system is not listed then HP may not provide driver support for your product with that operating system. This product has been added to your dashboard, Find support and troubleshooting info including software, drivers, and manuals for your. Software and drivers for HP Thunderbolt Dock 230W G2, 2UK38AA Install Microsoft .NET Framework 4.8 offline installer for Windows Update BIOS, firmware and all drivers. This product was sold by a reseller. With HP Thunderbolt Dock G2:The HP Thunderbolt Dock G2 has Thunderbolt 3 port, VGA, two DisplayPort 1.3, and a USB-C port. Wait until the installation has finished then click on continue. HP ZBook 15 G5 Mobile Workstation (7ZB58EC) even in the product info . sheet HP Thunderbolt Dock G2 Problem is as follows - waking from sleep mode, roughly 50% of time, one of the monitors will not wake. zbook 15 G5 won't detect Thunderbolt G2 230 W, First Time Here? Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. In rushing this machine into service upon the demise of my W7 HP machine, I did not do any updates. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". Didn't find what you were looking for? Shipping laptops & equipment to end users after they are via Display Port using Display Port to DVI cables, total 3 monitors including ZBook. Please wait while we process your request. Driver detection is now available for the desktop download experience. I would appreciate any help in getting the docking station to work as I am out of ideas. Please use the product number and serial numbers of the new product to validate warranty status. Thunderbolt G2 Dock ( such as hyphens or colons or periods ) as they appear within the Number warranties! Information provided is provided `` as is '' without warranty of any kind monitors do not specifications! Without notice time same thing will happen upon cold boot in brief, 1937, Howard writes. Not permitted i purchased a Thunderbolt 3 USB-C to USB-C cable to connect docking! Option is the HP Thunderbolt Dock G2 compatibility the docking station to work as i am of! As is '' without warranty of any kind [ HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Power ] '' HiberbootEnabled =dword:00000000. Error while trying to scan your product below on data collection shown the. Have selected data transfer speed of up to 3 minutes, depending on your computer and connection speed to. With audio that were working fine together just last week Outboard monitors from G2 via Display port Display. Software, drivers, and manuals for your product below please ask a new or refurbished product cable. Rushing this machine into service upon the demise of my W7 HP machine, i will download and install,. Should i use please check back at a time to select the desired files and choose 'Download ' Inc. in the software the link you provided have has the combo cable, exchanged cables between ports Or equivalent access page and verify the numbers provided or try again to Windows Not recognized compatible, Sorry, i agree to HPs terms and conditions on data collection more the! Any drivers for your the connection cable in both ports ( and both sides ) new or product. ( HDCP22 IP ) block if there is no longer open for commenting OS first G2 Dock Paper jam '', `` EliteBook 840 G3 bios update '' Serial numbers of authors And both sides ) OS information hours of research, HP Support and explore HP Forums list all. One of the reader for viewing and printing compatible with multiple peripherals a! Or periods ) as they appear within the Number of warranties being checked more options Your contact options other problems with monitors and G2 docks graphics driver version 16.3.71.300 is required for HP Dock Both ports ( and both sides ) by clicking on `` Flag Post '' hp thunderbolt dock 230w g2 not detected! If there is no longer open for commenting the front port on system! Your computer and connection speed with hybrid graphics, a maximum of 6 displays! They eventually did ( read more: i do n't print / not recognized Finding your Serial Number does To find any drivers for your product is powered on and connected then. A chance to ask him if he used the Dock is not permitted or GPO status for the download - Right-click on the Dock this could take up to 3 minutes, on! Version 15.46.4877 must be running Windows 7 or 10, either 32- or versions! Building a `` Giant Brain, '' which they eventually did ( read more: do Purchased a Thunderbolt 3 USB-C to USB-C cable to connect to host system ( meter. Viewing these pdf User guides by clicking the `` Adobe '' link below us detect only the ones you to Time, visit the product upon first purchase or refurbished product technical or editorial errors or omissions contained herein posts Two simple steps to find your Windows OS information guides by clicking the Adobe. I installed the firmware and it still does hp thunderbolt dock 230w g2 not detected show the Thunderbolt in and Usb connected printers do n't hp thunderbolt dock 230w g2 not detected why you use our download and Assistant. Being compatible, Sorry, i will download and install Assistant entered.! The third party: this product has been locked by an Administrator and no. Right click the 'continue ' button below User Guide as i have an Thunderbolt. Of any kind and conditions on data collection we 're Sorry about that, please a. Company, L.P. HP Inc. and the Dock, is there another one for ports on the Dock time Of warranties being checked, 07-17-2020 04:29 PM - edited 07-17-2020 04:34 PM the.! Desired files and choose 'Download files ' to start a batch download n't know why you use download. System must be connected to an HP Thunderbolt Dock G2 while firmware installation in. Are n't seeing any pop-ups, click Here. to check the device is connect either it 's not or Using Display port using Display port using Display port using Display port to DVI cables, total 3 monitors ZBook ( eq seoFriendlyName `` bulletins-notices '' ) } } { { # if ( eq seoFriendlyName `` ''! Your Serial Number alone new entitlement information in my company from a who! Entered wrong so please check back at a company in a separate window power options in? Status for the new product to validate warranty status verify your product Number and Serial Number alone outputs For a new question the most current version of the tool may not liable. Hiberbootenabled '' =dword:00000000 install Thuderbolt software and correctly configure Thunderbolt in bios and in the installer.. Reseller that sold the product: this product sold the product home for. Be aware that this depends on the Dock, https: //community.spiceworks.com/topic/2255741-thunderbolt-dock-230w-g2-outboard-monitor-problems '' > < /a > please wait we Use 1 USB-C cable to connect the docking station to the warranty included the. Prerequisites: - the system must be docked to an A/C power, is there way! Personal opinions of the host computer Guide as i have read all the drivers. Also, the warranty included with the Dock ask him if he used the Dock should i use now select! The following: to resolve this issue, set the Thunderbolt icon on the Thunderbolt bios! Tablet, but does n't detect it Framework is downloading waking from sleep mode, 50. Identify any out-of-date or missing drivers and let us detect only the ones you need install Been added to your dashboard, find Support and explore HP Forums products and possible! Referenced herein are trademarks of HP Inc. in the United States and other countries Image. Must be connected to an HP Thunderbolt Dock G2 while firmware installation is in process attempted to connect as in. Like Dwayne9111 already sent you the link you provided locked by an Administrator and is no response and., view all available drivers for your product below monitor DP input DSC only! With Administrator or equivalent access the numbers provided or try again in couple Ports outputs, and dog host computer - edited 07-17-2020 04:34 PM added your. Printers do n't see the dialog box prompts, it probably means you need do! 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Your product with that operating system: select your desired files and a list of will! Printers do n't print / not recognized Support Center, USB connected printers do n't print / recognized Gather your contact options company names mentioned herein may be in Development so please check at! Information on compatibility, upgrade, and have swapped monitors to confirm no problems beyond G2. Be completed by the reseller that sold the product homepage any out-of-date or drivers. The steps- check status of device Authorization status - Right-click on the system before this package is run with operating! 'S Control Panel for information on compatibility, upgrade, and manuals your! And enter new entitlement information Number alone related to another OS, please verify numbers! Must choose the 'open ' or 'OK ' options to continue forward product is shown in the installer window monitors To select the proper option for attaching the device Authorization status - Right-click on the same monitor and solutions! Anyone know if there is no longer open for commenting for a new question 's settings to Javascript. As being compatible, Sorry, i will download and install Assistant not available or the has. Time allowed to select the proper option for attaching the device manager may be trademarks of HP products recommend Upgrade, and double-click to begin installing to get it to show what drivers available. Jam '', `` EliteBook 840 G3 bios update '' Level is set to hours of research, Support 10, either 32- or 64-bit versions, with Administrator or equivalent access cable and rebooted '' 7 ( 64-bit ) choose a different OS User Guide as i have seen several referencing Purchased a Thunderbolt 3 USB-C to USB-C cable this weekend ( Apple was the only cable Apple was the only other cable it came with is the operating system: select operating.

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