To ensure smoothness of operations, we have our share of rules and policies regarding your flight. We are not responsible for providing the actual Flight. 3.3 Identification: We will provide carriage only to the Passenger named in the flight Itinerary. 12.4 No smoking in any form including e-cigarettes is permitted on any of our flights. 5.6 Name Correction: Once a booking number has been issued, you are allowed to do a name amendment by either adding or removing a certain number of characters. Children over age 12 and under 16 will be accepted for carriage only if a parent or guardian signs a Limited Liability Statement upon check in. The flight itinerary shall at times remain our property. You can change your flight anytime before 2 days from the scheduled departure. 4.6 Accuracy: All fares, prices, flight schedules, routes published, pre-booked products and services are correct at the time of publication and are subject to change at any time and from time to time without prior notice. The flight itinerary is non-transferrable to any third party/parties. Please refer to our Fee Schedule for the fee for an ASR. 13.3 Where the Warsaw Convention or the Montreal Convention is not applicable: Where your carriage is not subject to the liability rules of the Warsaw Convention or the Montreal Convention, the following rules shall apply: 14.1 Notice of Claims: Acceptance of Baggage by the bearer of the Baggage Identification Tag without complaint at the time of delivery is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise. Such items include money, jewellery, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like. More information on Baggage | Checked baggage | Cabin baggage | Prohibited items | Mishandled baggage | Sports Equipment. In the event that the payment has not been paid in full, we reserve the right to cancel the booking prior to check-in and/or to deny boarding. Changing (includes upgrading), Canceling or Refund of Flight Booking, https://www.airasia.com/aa/about-us/en/gb/privacy-statement.html, These terms and conditions (Terms and Conditions) shall govern the purchase of flights (Flight) on. "Check-in Time" means the time limit specified by the Carrier by which you shall have completed check-in formalities and received your Boarding Pass. Note that durian, jackfruit and any other pungent-smelling fruits are not allowed; Self-heating meals and beverages with flameless ration heaters; Fresh or frozen seafood or other meats provided that such items may be carried on board as hand luggage only if we are satisfied that they have been properly packed. The validity of the credit account commences upon the date of the credit being credited to an account held or to be held by you with us. This is only refundable if requested in writing within 6 months of the travel date and the refund is subject to a refund processing fee, where applicable. the difference between Fare paid and Fare for the Carriage completed. We reserve the right, without prior notice, to amend/change the prices for pre-booked meals, substitute any component of the pre-booked meal with an item of similar value subject to availability and/or aircraft suitability. if a lower fare is available, the fare difference will not be refunded to the Passenger; if the new flight is in a higher fare than the original booked flight, the difference in fares and fees and charges, shall be paid by the Passenger before the flight change can be made; making bookings for Carriage and providing a Passenger with confirmation of that booking; providing and developing ancillary services and facilities; facilitating immigration and entry procedures; checking validity of credit or other payment cards; and. For further information on Unaccompanied Minors, please contact AirAsia X Premium Line at 1600 85 8888 or contact your local air ticketing agent. You accept and acknowledge that we are only a distributor of such Flights and hence, assume no liability should there be any loss or damages as a result of any act or omission or negligence on the part of the Airline in the course of its performance. This is only refundable if requested in writing within 6 months from the date of travel and the refund is subject to refund processing fees, where applicable. Kindly contact the nearest Consulate for any further details on the points given below: We reserve the right to re-assign seats at any time, including after boarding of the aircraft, as this may be necessary for operational, safety, health or security reasons. Corporate Full Flex and Premium Flex Passengers. Boarding Pass means the document that shall be issued to a passenger as evidence that you have checked-in for a flight. When travelling with infants or children, your prams, strollers and buggies cannot be brou. If your device does not have the labels noted above, you will not be allowed to use it during take-off, landing, and surface movements. They may not be as exciting as taking off, breathtaking views mid-flight and landing, but are important especially when you book your flights. "Checked Baggage" means baggage of which we take custody and for which we have issued a Baggage Identification Tag. A child's age on the date of departure of the flight will determine if the child is eligible for an infant fee. You agree and acknowledge that certain Flight on the Platform may be subject to the applicable visa requirements, which you shall be responsible to obtain. "Baggage Check" means a document issued to a Passenger by us as a receipt for Checked Baggage and which relates to the carriage of Checked Baggage and includes the Baggage Identification Tag. The fees for infants under the age of two (2) years (on the date of travel) but above eight (8) days old are provided for in the fee schedule. 1. 5,000. Short-haul Economy Class . We shall have no liability whatsoever for Damage to articles or items not permitted to be contained in Checked and Unchecked Baggage including but not limited to fragile or perishable items, items having a special value, such as money, jewellery, precious metals, computers, personal electronic devices, negotiable papers, securities, or other valuables, business documents, passports and other identification documents, title deeds or samples. The information is taken from AirAsia website which can be viewed HERE For Baggage Policy enquiry, please contact Thai Airasia Call Center directly at +66 2 515 9999 (8:00 am - 9:00 . Baby strollers/buggies/prams can be carried free of charge as checked baggage provided they are being used by a child or an infant. 4.1.1 If you have purchased a FLY-THRU flight, you shall fly according to the sequence provided in your Itinerary from the point of origin to the final destination via any transit point as determined by us. It is tailored to ease your journey providing comprehensive coverage with benefits claimable up to SGD 100,000 at an affordable price. In addition, infant seats are not allowed in the row directly in front of or directly behind an exit. "Infant" means a Passenger below the age of 24 months at the date of commencement of travel. 16.1For an instant response 24hours a day and urgent assistance, please Chat with AVA. 8.5.4.1 Flights to/from the United States (if applicable): Passengers shall only be required to produce a valid medical certificate dated no more than 10 days before the date of travel provided that they meet the following conditions: 8.5.5 Wheelchair: Passengers requiring a wheelchair service are requested to prebook the same at the time of booking or via Manage My Booking at least 4 hours before the scheduled flight departure time. Minors under the age of 18 may require additional documentation if leaving the country of residence. Sign up for our free newsletter and get the latest news, insights, and money-saving tips. "Electronic Ticket" means the Itinerary issued by us or on our behalf, the Electronic Coupon and if applicable, a boarding document. MUST FIT in the overhead storage compartment in the aircraft cabin. However, they cannot accompany a child under 12 years old. For Passengers in Mainland China who cannot reach AVA successfully, you can call +862066618855. 9.5.4 Sporting equipment: may be carried in the hold of the aircraft upon payment of the fee set out in the Fee Schedule and at your own risk. For short haul flights (AK, QZ, Z2, and FD), any changes you make will cause your Tune Protect Travel - AirAsia* policy to expire automatically and you will have to repurchase insurance for your new itinerary. The convertible inflight bed must fit the seat (pitch and width) and must be properly secured, Child/infant below the age of (2) years old are NOT permitted to use these inflight beds, The child must be seated facing forward and able to fasten the seatbelt under their arms, Must NOT be used at the emergency exit rows, Must NOT prevent the seat in front from reclining, It must meet our cabin baggage policy on pieces, weight and size, Must be securely stowed in the overhead compartment or under the seat in front during taxi, take-off and landing and whenever instructed by PIC, Hammock/ Inflatable mattress type is not allowed. the Passenger has been violent to or threatened our staff or caused disturbance at our counter or has abused our staff whether physically or verbally or in our judgment, a Passenger is unfit to travel under the influence of alcohol or other substance; if the Government or other authorities prohibits the Passenger checking in or boarding the aircraft; Pregnancy up to 27 weeks (inclusive): the Passenger must sign our Limited Liability Statement, except for flight to/from the United States (if applicable) at the time of check-in to absolve us against any liabilities arising therefrom. 7.1.2.1 Check-In Counters (where applicable): Our check-in counters open as follows. Our carriage of pregnant Passengers are subject to the following conditions: 8.5 Paraplegic and Quadriplegic Passengers. An infant may fly in AirAsia Airlines as long as it is seated on the lap of an adult. it is essential for safety under applicable laws; the Passenger is unable to assist in his/her own evacuation from the aircraft due to a mobility restriction; or. 7.1.2.2 Check-In on the airasia Superapp: Check-in via the airasia Superapp is available fourteen (14) days prior to the date of departure. "Website" means the internet site www.airasia.com provided by us or our affiliate for the purpose of Passengers making online bookings and also to access information about us. In the event that a search or scan causes injury to you or damage to your Baggage, we shall not be liable for such injury or damage unless the same is due to our fault or negligence. 8.5.8 Service animals: Service animals will not be accepted on all our flights except when traveling on a domestic flight on AirAsia India. You will also be responsible for the cost of delivery, which we will incur to deliver the bag to the rightful owner. We will not be liable for locks damaged due to customs or security inspection at both arrival and departure airports. (However, a seat will be provided when child fares are paid.) flight overbooking. You can use the baggage measurement gauges at the airport to determine if your cabin baggage fits our Airasia cabin baggage policy. 8.6 Passenger Safety and Face Masks: The Carrier strives to have the safest travel policies ensuring both a healthy and safe environment for both our passengers and its employees at all times. 7.8 Security Inspections and Health Checks: A Passenger shall submit to any security inspections by government and/or airport officials or by us. The list of travel requirements info stated here are a compilation of summarised regulations in the countries/destinations where our flights are operating. "Itinerary" means the document we issue to a Passenger that includes the Passenger's name, flight information, booking number, Conditions of Contract and notices. See the protective measures AirAsia have introduced at the airport and onboard flights during COVID-19 to maximise customer safety during the pandemic. If you wish to file a claim or an action regarding delay of Checked Baggage, you must notify us within twenty-one (21) days from the date the Baggage has been placed at your disposal. We're excited to welcome you to BIG Loyalty! that upon checking in or boarding of the Passenger it cannot be proven that the person named as the Passenger in the travel Itinerary (we reserve the right to retain such Itinerary in this circumstance). : Unless required by applicable laws, etc., we shall make a refund on government taxes or charges imposed on air travel by the government, relevant authority or the airport operator as set forth in Article 4.2 only for reasons not specified in Article 11.3 or Article 11.4. 9.4 Delivery of Checked Baggage: Upon delivery to us of Baggage to be checked, we shall take custody thereof and issue a Baggage Identification Tag for each piece of Checked Baggage. Any liability we have for Damage will be reduced by any negligence on your part which causes or contributes to the Damage in accordance with applicable law. We are not liable for any Damage caused by your Baggage. The number of infants is limited per flight due to safety regulations and as such, there may be a possibility that AirAsia X may not be able to accommodate a request to carry infants on board. The refund is subject to the following: 5.1.3 Flights to/from Mainland China (if applicable): If a refundable Booking is made in accordance with the Terms and Conditions of the Carriage, then we will refund within seven (7) working days subject to deduction of applicable charges and taxes. Strictly only Styrofoam and/or cooler boxes that contain dry food/non-perishables are allowed to be checked-in after inspection of contents by relevant authorities. the cancellation and refund policy for every Flight is subjected to the applicable fare rules and conditions of the Airline and . Find deals and book great value fares to 60+ destinations worldwide. 12.3 For safety reasons, we may forbid or limit operation on board the aircraft of electronic equipment, including but not limited to, cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio-controlled toys and walkie-talkies. 13.1 Warsaw, Montreal Convention Notice: If the Passenger's journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention or the Montreal Convention 1999 may be applicable and the Warsaw Convention or the Montreal Convention 1999 governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage. The boarding pass is proof of purchase of your pre-booked meal and must be presented to the cabin crew on board. For health and safety reasons passengers with specific requirements must check-in at the airport. In the event of such circumstances, we shall at our discretion, offer you one of the following options or any other option that we may have published at the time or we offer as a result of any applicable laws imposed upon us: 10.2.1 FLY-THRU: If a delay or cancellation/reschedule of our flight causes you to miss a FLY-THRU flight on which you hold a confirmed Booking, you are entitled to the following: If your flight is delayed at the point of origin: i.e. Some more options will open - Flight Cancellation, Flight Reschedule, Double Payment, and Duplicate Booking. As he will be 2 you will need a seat and if the flight is full this won't happen. Are pregnant or travelling with an infant 8 days old or below. Thai AirAsia Infants Policy. Please also refer to the terms in Article 9.5.2. AirAsia India, basis the Passenger's conduct inflight or at the airport, reserves the right to prohibit a Passenger from flying, until such time it may deem fit. Change your flight up to 2 hours before the scheduled departure, unlimited times, without any additional charges. 8.2.2 infants between nine (9) days old to under the age of two (2) - twenty-four (24) months years old (on the date of travel for the first outbound flight): An infant may travel provided he/she sits on an adult's lap. 15kg (Available on domestic flights only). For avoidance of doubt, you further absolve and discharge us from any liability for foreign exchange exposure as a result of converting the relevant currencies received when you made payment to Euro (EUR) for the cancellation fee. We shall not be held liable for any claim, damages, personal injury or death, which the passenger may incur or suffer during their flight journey. Please check-in at the airport if you: Are 12-16yrs old, travelling alone. By clicking on the Purchase button, you are deemed to have read, understood, accepted and agreed to be bound by these Terms and Conditions, the. A maximum of 1 infant is allowed per adult. 4.4 Airport Tax and GST: We shall refund the airport tax and Goods and Services Tax (GST) paid on the airport tax only. (b). If your new flight does not meet our Connecting Time or if the next available flight falls on the next day, we will not provide the following: 10.3 Sole remedies: Except where applicable laws apply, and with exceptions to passengers traveling to and from the United States, the options outlined in Article 10.2 are the sole and exclusive remedies available to you and we shall have no further liability to you. Infants below the age of 2 years are not allocated any cabin baggage allowance (except for AirAsia India flights where you can carry 7 kgs of hand baggage for an infant booking effective from 16 July 2020). You are also responsible for ensuring that you have sufficient pages in your travel document to meet the entry requirements for the destination. This includes booster seats and other types of harnesses. 9.1 Items Unacceptable as Checked Baggage or Unchecked Baggage: We reserve the right to refuse carriage of such baggage or such items found in Baggage as follows: 9.2 Valuable and Fragile Goods: Passengers are strongly advised not to check in such items as baggage. The total amount recoverable from us and from such authorized agents, servants, employees and representatives shall not exceed the amount of our own liability if any. These cannot be carried into the aircraft for any reason whatsoever. You will need to call the call centre or book online for a return seat for him. You may be disembarked and refused onward carriage at any point and may be prosecuted for offences committed on board the aircraft. 5.8.1 Advance seat request (ASR): Subject to availability the passenger may pay a fee for an advance seat request (ASR) prior to the scheduled time of departure. 11.7 Mode of Refund: In the event that we make a refund, it shall be made in the same mode of payment as was originally made by the Passenger or the person who paid for the booking. Original Malaysian Agency Enforcement Card (PDRM/SPRM/ATM), Original Birth Certificate (issued by the National Registration Department), Original Card issued by Ministry of Foreign Affairs Malaysia (Diplomatic/Non Diplomatic/Consular/International Organisation), Original Student Card (Foreigners) issued by the Immigration Department of Malaysia - together with original passport, Original Malaysian Parliament Identification Card, Original Police report - (valid within 24 hours only). "Damage" includes death, injury, delay, loss, partial loss or other damage of whatsoever nature arising out of or in connection with carriage or other services performed by the Carrier incidental thereto. All prices and/or savings quoted from your pre-booked meals are correct at the time of booking. Go to Manage My Booking and click on 'Manage' for the particular booking you want to add an infant to 2. "FLY-THRU" means a subsequent flight providing onward travel on the same Itinerary or on a single PNR which meets our connecting time. Find out what it is like travelling with AirAsia during COVID-19 by reading their guidance and policies. Checked Baggage must have your name or other personal identification affixed securely to it. You shall nevertheless bear such charges as and when they fall due prior to the scheduled time of departure.Please refer to our Fee Schedule for amounts on taxes, fees and surcharge/charges. 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