5.2 Passengers who, upon inspection, are found to have failed to make a valid booking, shall be obliged to provide their correct personal details and to identify themselves upon request. Booster seats are available for the duration of your journey. re 17.4.1: In the case of damage to luggage items resulting from an accident involving the bus, or loss of luggage items resulting from the same, the level of compensation per damage claim per passenger and luggage item shall be limited to 500. 1.1 The rides on FlixBus' long-distance bus network are operated by the following bus partners as FlixBus: The information which bus partner is operating the specific line as FlixBus can be found during the booking process and on the booking confirmation. In addition, no children travelling alone are authorised to participate in trips involving connections. The limitation period is suspended for as long as negotiations are ongoing between FlixBus and the Customer regarding the claim, or the circumstances surrounding the claim. Select the trip you want to change and follow the next steps. FlixBus reserves the right to assert any compensation claims against the Customer in this regard, regardless of their legal nature. re 5: For services operated by FlixBus Polska sp. It is the sole responsibility of the Customer to be informed of the applicable regulations prior to the start of the journey. Nevertheless, if, under certain special circumstances, the instructions of the Customer are followed by the driver, FlixBus reserves the right to invoice the Customer for any additional costs thereby incurred. Driving and dispatch personnel shall be authorized to exclude persons from travel if their measured surface temperature is above 100F (37.8C) and/or they show signs of a contagious disease that may be transmissible to other passengers during the normal course of travel. There is no entitlement to luggage loading by the bus driver or other bus staff. re 7.1, 13.2.1: In Russia, we recommend passengers to arrive at the bus station of departure 30 minutes before departure. The Customer is responsible for any problems incurred through non-compliance with these regulations. As a result, advanced (Internet, App or agency) purchase is recommended. Strollers must be collapsible. The vehicles are used for the transport of passengers. When travelling abroad, they need a valid international passport, visa, notarised confirmation of the parents, guardian or custodian that they are allowed to travel alone. Moreover, he will only have a right of retention if and to the extent that his counter-claim is based on the same contractual relationship. The corresponding advance booking deadlines can be found in the relevant schedule. With FlixBus, buying tickets is as easy as riding the bus or train. 9.2.1U.S. CUSTOMS AND BORDER PROTECTION CHECKS. 17 Oct. Save Up to $30 Off Tickets for San Antonio Tour. up to a maximum of 2 hours. 2.3.1 The representation of products in the online shop, accessible via the internet and the smartphone app, shall not constitute a legally binding offer, but rather a non-binding online catalog which prompts potential passengers to submit offers. Cologne/Bonn Airport The terms and conditions of carriage apply to the carriage of passengers on the FlixBus long-distance bus network. Injury and death. This shall not apply in cases of intentional or negligent injury to body, life and health. re 3.3.3: According to the provisions of Section 1840 of Act No.89/2012 Coll., the Civil Code, as amended, special provisions concerning obligations under contracts executed as distance contracts, under which the consumer has the right to withdraw from the contract within a period of fourteen days, shall not apply to passenger transport contracts. Note: the information below should NOT be relied upon as legal advice, passengers should consult with their own attorney for legal advice on immigration matters. Should passengers nonetheless choose to place valuable items in their normal luggage, no liability claims will be accepted. Savings and promotional prices in particular are only partly bookable online. The contract for carriage shall not be deemed to have been concluded until FlixBus has accepted the order by issuing an acceptance confirmation. The booking can either be done online during the booking process or online via Manage My Booking after the ticket purchase. 13.3.1 So-called special luggage requires prior registration by passengers and confirmation that its carriage is possible. Sales agencies, ticket outlets and the customer service department of FlixCompanies may charge a service fee to complete a booking or cancellation. However, the overall dimensions of special luggage items may not exceed 240 cm (height in cm + width in cm + depth in cm). 12.2.4 To provide you the most comfortable travel experience, it is recommended to any customer traveling with a service animal, mobility device or accompanying person to notify us no less than 48 hours prior to their departure. re 17.1. to 17.3, 17.6, 17.7: The statutory liability provisions shall apply. unpackaged or unprotected items which could injure passengers. The Customer is obliged to only carry items which are exempt from customs duties based on the type and quantity of the goods. Connections with transfers (interconnections) are treated as one journey. +1 855 626 8585 (-> Not all international calls are toll free. If passengers are unable to verify the distance travelled, the starting point of the route is used for the calculation of the increased carriage charges. Furthermore, FlixBus reserves the right to refuse future bookings to the Customer if the rebooking results in outstanding payment claims. if a passenger does not have in his/her possession any document or identity paper with his/ her full name and photograph on it; if a passenger provides a document or identity paper whose information does not correspond to the information on the ticket. If it's a service with seat reservations, a child with a discounted ticket is eligible to reserve a ticket, just like any ticket holder. 13.1.3 There is no requirement to make a (paid) seat reservation. 16.2 Liability for collateral damage shall be excluded in cases of ordinary negligence. In the event that the Customer fails to make payment on time, FlixBus reserves the right to charge reminder fees. Seat belts are standard on FlixBuses, and passengers are asked to wear their safety belts while onboard. 8.9.6 If it is required by law or by the authorities for domestic or border traffic that passengers must have the certificate of a valid negative Covid-19 test or other health measure, the passenger undertakes to comply with this. No general claim to the carriage of special luggage shall exist. Open the FlixBus app. Hand luggage is limited to one piece of luggage per passenger, at a maximum size of 42 x 30 x 18 cm and a maximum weight of 7 (seven) kg. re 3.2.1: Purchase of tickets for connections operated by FlixBus Polska sp. 12.4.4 In the event that the carriage of a passenger with a disability or limited mobility is checked and a ticket is issued, and if this passenger is subsequently refused carriage, both the passenger and the accompanying person have the following options: (a) to either request the reimbursement of the fare and the free return trip to the initial point of departure as specified on the contract of carriage at the earliest opportunity, as applicable, or (b) to continue the journey on an alternative route with an acceptable substitute transport service to the destination specified in the contract of carriage. If this occurs, you may be asked by the Federal immigration agents questions and/or for documentation pertaining to citizenship and/or immigration status. 5.2Schedule amendments which take effect after the contracts conclusion and for which the carrier is not responsible (e.g. if a passenger does not have in his/her possession any document or identity paper with his/her full name and photograph on it, see 10.3; if a passenger provides a document or identity paper whose information does not correspond to the information on the ticket. The age limit for a flight ticket is up to 2 years for an infant and between 2 to 12 years for a child. In such cases FlixBus is entitled to assign the ticket to another person in accordance with Clause 7.2. Please note that they may only be available in English. 9.7 All passengers shall be obliged to use seatbelts in accordance with statutory regulations, insofar as the bus is equipped with them. 13.7.4 Transporting bicycles is possible for an additional fee that will apply regardless of the length and ticket price of the route booked. No liability will be assumed by the bus driver or other bus staff with regard to baggage loading. By providing a debit account, the Customer confirms that he is entitled to use the respective debit account for direct debits and will ensure there are sufficient funds in the account. Carriage is on bicycle carriers. Any other costs not included in the price will be expressly referred to in the offer. This does not apply if the delay is caused by intent or gross negligence on the part of FlixBus. Cookies help us deliver our services. These time estimates are merely used for the purpose of rough scheduling and estimating the trip time. Claims for substitute transportation or hotel accommodation shall not exist in these cases. How much is the cancellation fee? If an available promotional fare is less than the reduced fare, children shall automatically pay the lower price. If the instrument in question (including case) is smaller than the stipulated size of hand luggage, it may be transported free of charge in place of hand luggage. 14.1.4 Passengers are responsible for loading their luggage when changing vehicles. Danish soldiers under compulsory military service can travel for free by presenting the appropriate documentation and ID of such service. 14.3.3 The carriage of special luggage shall be limited to one item per passenger. 5.3 The increased carriage charges shall amount to twice the usual fare for the distance travelled by passengers, but at least 60, plus the fare for the remaining distance to the destination travelled by passengers. The contract conclusion may take place in different ways, corresponding to the options specified: The subject matter of the contract is the successful transport service as defined by the Customer with respect to departure and arrival location. Upon conclusion of the contract, the Customer must provide his cell phone number or another suitable contact number to FlixBus to guarantee any communication necessary. In the case of international connections, the Customer is solely responsible for complying with all passport, visa, currency, customs and health regulations. 10.1 Children aged between 0 and 3 years (until their 4th birthday) must have a ticket and may only be conveyed in appropriate child safety seats. (362 kg). Slight deviations from these dimensions are permitted provided that the total dimensions of the item do not exceed a total height, width and length of more than 35 inches (90 cm). Therefore, it may not be transferred to another person without a valid ticket. FlixBus may reassign seats for operational or safety reasons, even after departure. Trained and Certified DriversDrivers in our network also attend regular safety trainings to be prepared for any traffic or travel problem that may occur. You agree that any action at law or in equity arising out of or relating to the General Conditions of Carriage, the General Terms of Business and Special Booking Conditions, and Privacy Policy shall be filed only in the state or federal courts located in the City of Los Angeles, in the State of California and waive any objection to such jurisdiction or venue. 8.4 Transferring to transport services not operated by FlixCompanies cannot be guaranteed. z o.o., the increased fare and the additional fare shall be refunded, and the request for payment shall be cancelled after payment of the handling fee of PLN 15. 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