Pursuant to #4, a couple of the cameras double for night vision (i.e., to light up the pathway when we come home after dark). Spent money and still no security. I am having the same issue. Why cant the issues be fixed? BATTERY CHARGE AND INSTALLATION We all need refunds on our cameras. However, better response time is one of the top priorities for Outdoor Camera development. Or fastest delivery Tue, Nov 1. Mine are going back in the box this weekend. But it currently does not affect the Deep Sleep behavior of the camera. I have it set to all zones, and high sensitivity. Let's have a look at the commands at the various voice commands for using SimpliSafe with Alexa and Google Home: Via Alexa in Away Mode "Alexa, tell SimpliSafe to turn on." "Alexa, ask SimpliSafe to arm my system in Away mode ." "Alexa, tell SimpliSafe I'm going out." "Alexa, tell >SimpliSafe I'm leaving." The picture quality and form-factor of this camera are great! One google search and I ended up here. The Tech (??) Please please please, can someone from customer service provide an update on the firmware update, Im heavily invested in SimpliSafe, and with a fixed income Im unable to change to another cam system. Both Vivint and SimpliSafe offer wireless systems that promise to help keep your home safe using indoor and outdoor cameras, motion sensors, keypads, and state-of-the-art touchscreens.. Environmental sensors are also . I have the same issue very slow to wake-up. It is well made. As stated in the thread, most of us are happy with the overall service, but feel burned (severely) with the camera purchases. There are a lot of complaints, and the response from customer service reps is that it is a "top priority", but that remains to be seen. Outside camera notification is extremely slow. @Brianb I understand your frustration. These seem to be just as intermittent as the recordings. I have the exact same issue. My message on Thanks for your patience jumped below, Just installed the outdoor camera a couple days ago and noticed it was slow to wake up. The camera is still slow to wake and misses events.SIMPLISAFE: GIVE US AN OPTION TO KEEP CAMERA AWAKE IN ADVANCED SETTINGS!! the other thread mentioned an update to fix it, when is that coming out? And I'll hard-wire for power if needed. As a new SimpliSafe user, came here looking for fixes to LATE recordings of video from the outdoor cameras. @djmac +1. The issues I am having are similar to those reported. I'm sending it back to get a refund. How often are firmware updates to be expected? @davey_d No better service. Yes, we've had a couple of firmware updates this year already, and yes, many of our users have seen improved performance. IN fact, it is difficult for me to see how this keeps one safe - and should not be sold as a "security camera". SSCO1. Keep it charged. When is the next firmware going to be pushed out? Cant justify paying for monitoring which I need. Why doesnt SS, throw more resources into solving this easily solvable problem. No security with camera. @davey_d we have a horrible delay. Its not rocket science guys. I seem to have the same issue as described by many people here. How much more time will it take SS to get this problem corrected? Please look into this asap, I had a suspicious individual near my home and it only caught him walking away. Blue . @Davey D, thanks for the update, however, can you answer my question on the alternative power source check? While it does include some performance optimizations, results may still vary. Well, unfortunately, I too have the NO WAKE UP problem SS. The device isnt complex enough to the presence of the 12VDC supply line voltage, but it does have a battery charge sensor, it sends warnings at different capacity levels. I suspect overtime and firmware updates the Outdoor camera will too. Buy accessory. Minecraft Note Block Studio - A music editor for Minecraft. I spent a lot including the solar option and its worthless. I have a bunch of hood rats running my street and trying to wake cameras to go live and record is a waste of time. I was able to view all cameras except 1 outdoor (I have 1 indoor, 1 doorbell, and 4 outdoor). And I'm with @fredmcbride. Why does it take SO LONG for the New Outdoor Cam to wake up? I want to see who's coming, not who's going. Simplisafe will not get any positive recommendations from me. (And I know we're not the only ones.) MSRP $170.00. We'll keep you updated when it's closer to launch. My response was NO, fix your outdoor cameras. biggest mall in japan; gayton car crash; best compensator for 9mm carbine; hsbc visa signature; skyrim golden hills plantation. Keep working on them - they are at least usable, albeit small quirks. If your cams don't have the latest update already, we'll get it to you soon. Mine updated today to v1.4.4.262 and the wakeup lag is better. Just like all SimpliSafe devices, SimpliSafe cameras are built for budgeters. Fifty. Email was sent out it will be another 5-6 months for smoke detectors. If I buy the cable to keep the camera powered up all of the time will my sensitivity increase (camera doesn't need to wake up for recording)? Still waiting for the update for "always on" with the outdoor camera when connected to external power. The SimpliSafe outdoor camera was designed with reliability in mind. I have so much money invested with all the other devices, it's crazy to think about switching. The Wake-up is an issue as it takes time. While this doorbell is SimpliSafe user's only option, it's not a bad one. The Firmware 1.6 released in Feb 22 has done nothing to fix the camera "sleep issue" which negates the cameras ability to capture real-time video. SimpliSafe and Vivint are great companies. Also, why isn't the camera awake full time when it is plugged in versus on battery. Not to defend Simplisafe, but to refer to history, the Simplicams and doorbell pro cameras were a lost slower when first released too. In terms of features, the SimpliSafe outdoor camera is well-roundedyou've now got activity zones and motion sensitivity settings that . But the late recordings are just not acceptable. But our engineering team continues to work on further optimizations. But many are now complaining that the SimpliSafe Outdoor camera is really slow to wake up resulting in a delayed live feed (1,2,3). Here's what happened today. The pits. But I would rather charge the batteries more often and have quicker wake up time than live with the slow performance now. We encourage you to work with our Support team if you haven't already, to set up your camera for better reception. I really think that if the camera is on a power source, it should be always awake as it has power and does not need to conserve power. VERY SLOW to start to record and even worse is getting them to WAKE and stream the live video. Otherwise, this home security camera lacks the features that other wireless outdoor security camera brands offer at a similar price point. Mike, not saying its directly battery related, its a power save feature. If I buy the cable to keep the camera powered up all of the time will my sensitivity increase (camera doesn't need to wake up for recording)? I was a software programmer for many years, its a simple fix, if the battery sensor reads > 99% it can set the device to prevent sleep mode, most laptops have a similar flag when the lid is closed and the battery is above a set threshold. VERY disappointed. Or typically you would be able to create a dedicated 2.4GHz-only guest network in your WiFi router's settings, so it doesn't affect your existing main WiFi network and all the devices already connected to it. @almann23 hope they get em fixed with the next update or 2. 1. I'll forward to our devs. Some gets missed entirely. @vistaronn given the history of the Simplicams and Doorbell Pro, I do believe (okay, and hope) that additional features and better preofrmance are coming to the outdoor camera. The worst recent purchase I have made! For a front door area, these cameras would be useless to capture fast deliveries and such. I have subscription with gen 3 and 2 indoor cameras. All but one of the motioned triggered recordings missed her walking by. I've read many people post about the same thing. The sad part is SimpliSafe doesn't seem to be doing anything about it. Get your camera up and running again in minutes with a backup battery. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. I think he saw the camera and turned around. Ok. All I see is people walking away. Question. Every security system starts with a Base Station, the brains of your SimpliSafe, that connects to our wide range of high-tech cameras and sensors protecting your whole home 24/7 from break-ins, fires, floods and more. I am an electrician for over twenty five years and I decided to connect all my cameras to 120V with 5' feet of each camera, delay is still there. I purchased 7 cams, and later also the power supplies at a great expense. Waaaaaay too much time for things to happen and not get recorded. Slow response time to activate camera. The shortest duration you can choose is 30 seconds and the longest is eight minutes. I am 1000% satisfied with the rest of the system, its just the cams. Doesn't sound like it's a top priority smh. About this item With 140 field of view, see what happens outside 24/7 What does the product roadmap look like? This has gotten better, though. Our Support team can help with that part. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. System is installed in a lake cottage that sits empty much of the time. It can take 5-10 sec. With the Old/Gen1 system I just placed their indoor cameras on my covered porches - and they worked great (as I had power). The latest firmware version is rolling out now. Hurry up the new programming. Comparatively, SimpliSafe is the most affordable, and Vivint is the most versatile. Very disappointed. My outdoor camera detects motion but it is so slow waking up (for battery conservation) that I only see the person walking away with their back to me. Discussions around our indoor camera, also known as the SimpliCam, happen here. At the very least come up with some sort of tether so that would be thieves do not just reach up and steal the camera. For the price, I have not been impressed so far and I doubt firmware upgrades for the existing hardware will be able to solve all of the issues. Also the length of the cord on the Solar Panel and AC plug in. @davey_d We must need updates also. NO, you're lucky to see what you do. In particular, Vivint has a wider range of camera options and offers a secure hard drive so you can store your own video recordings. That is IF it starts up at all. I was told my order from 11/21 would be delivered this week and it hasnt even been processed. And I'll hard-wire for power if needed. If I buy the cable to keep the camera po. for what its worth, my cams have a 10 - 20 delaythe hood rats are already at home asleep before my camera starts recording. still slow but better. Brand. SimpliSafe is hard at work on improvements to camera performance in response to your feedback. This can be changed from your Xfinity app. Both of my cameras wont record until the person is long gone, and they're hooked up to a power source. My outdoor camera detects motion but it is so slow waking up (for battery conservation) that I only see the person walking away with their back to me. Extremely disappointed. I wish Id read these before purchasing. 9 months later and same issues. When I first bought them I'd rate them a 2-star. SimpliSafe Wireless Outdoor Security Camera Visit the SimpliSafe Store 4.2 out of 5 stars 996 ratings Amazon's Choice in Home Security Systems by SimpliSafe $178.64$178.64 FREE Returns Available at a lower price from other sellers that may not offer free Prime shipping. Both of my cameras wont record until the person is long gone, and they're hooked up to a power source. It can take 5-10 sec. yes, this is the case. The other cameras record some of the action, but it seems intermittent as to whether all the motion gets recorded. Now, they're a solid 3 stars. Example today neighbor came over and by the time notified my neighbor was already on his front porch. Test SimpliSafe in your home for 60 days. When I am at home and have to wait for 10-30 seconds to see who is at the door this fails to meet any standard as a security camera. i am experiecing a similar issue, what are your guys settings? After getting a new camera for the system last week, and a new base station this week, and spending over 4 hours on the phone with technical service, all I get each time is that MY INTERNET IS TOO SLOW. SimpliSafe vs Vivint. This means that when motion is triggered it catches the "end of the act" if at all. Thanks. Just bought a new Gen 3 system with the security cameras. And yes it is 2.4ghz with good signal. Your system . we do have the Permanent Mount on the way, that takes advantage of the tripod socket on the bottom of the camera. Just my opinion, but I think the option to disable the 'deep sleep' should exist in the menu so the end-user can decide whether extended battery life is more important than capturing all of an event (especially so when the unit is connected to an external power source). we're definitely working on it, Bigmike. So disappointed no need to pay for monitoring, which we had intended to do. This is a major issue and had I known I wouldnt have purchased. 9 months later and same issues. We'll let you know when the next update is on the way. Please add this to your list, SimpliSafe. As a new SimpliSafe user, came here looking for fixes to LATE recordings of video from the outdoor cameras. Yes, there has been improvement as well as a few hiccups along the journey. So Very unhappy. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. My Router, Indoor camera, outdoor camera and base station are within a 10 foot circle, 5 foot radius from the outdoor camera. It comes with an alarm, zoom and spotlight. hmmm, it didn't keep my battery charged. Watch the video $179.99 ea - 1 Add to cart Build a system I paid $49 for a genuine power supply and 25ft. Discussions around our indoor camera, also known as the SimpliCam, happen here. For just $169.99, we get an IP65-rated device that delivers excellent video quality rain or shine, day or night. :(. The second is less documented, or not at all. Apparently SimpliSafe continues to ignore this thread which addresses a problem severely impacting the functionality of their much touted (and expensive) outdoor cameras. It's designed for all weather extremes, with IP65 water-resistance and an outdoor rated power adapter. 3. Never captured his face. Has anything been done about the slow wake up time for these out door cameras? Customer service says "only records while there is motion" THE VEHICLE was MOVING! AND, stop offering the power cord. We are now in April No better. @jaredschindler yes, this is the case. Every time I check what was captured its either already gone or headed out of view. Turning advanced security off. It wasn't recorded. We have 3 Ethernet-connected 2.4 GHz mesh routers operating on separate 20MHz 1/6/11 channels, all with the same ESSID. The more I read about this issue the more I wish I had known this prior to purchase! The camera must wakup to take a recording so wakeup the network communication as well. Sometimes the light comes on right away and other times after we've passed by (recording, too! And further improvements are on the way. Five months have passed without a single 'real' update from SimpliSafe on this issue. I 100% regret SimpliSafe. This is the functionality I want as well. When I do receive an alert nothing is recorded. It almost seems like they are coded to behave like they are operating on battery, and set to make maximum use of that battery, despite being plugged into wall power. It features two WiFi antennas to ensure a strong connection with your router so you never miss a beat. I want to see who's coming, not who's going. SS needs to address this or system is going back. If your cams don't have the latest update already, we'll get it to you soon. The 140-degree field of view isn't the widest on the market, but it's far from the smallest. When I am at home and have to wait for 10-30 seconds to see who is at the door this fails to meet any standard as a security camera. If the camera overheats from high-usage and its temperature rises above 145F, it will shut down in order to protect the battery from damage or catching fire. So by default, if you arm in Home Mode, the system starts up right away.But if you arm in Away Mode, it gives you 60 seconds to get out of the house first.How much a month is. Waking the camera that should always be on is beyond frustrating. No frontal video. We'll keep you updated when it's closer to launch. Vivint only has a 3-day money-back guarantee, but your contract is prorated if you cancel early. Unfortunately no, using the charging cable will not change the Outdoor Camera's deep sleep behavior. Tech support won't help either. The Outdoor Camera's optimal temperature threshold is -4F to 122F. @meystel unfortunately we are not able to provide specifics on roadmaps or launches. Every aspect of the system has been great except these darn outdoor cameras. 2. unfortunately we are not able to provide specifics on roadmaps or launches. If I have a camera and it's plugged into AC, I want to be able to pull it up in a browser or app and watch real time video, 24/7, for as long as I want to. In fact, the power cord is worthless. SS spends a huge deal of money on advertising to acquire new customers and build brand loyalty, then pisses it away by not fixing a completely fixable problem. I do like that these cameras are battery powered because I cannot easily run a cable where they are located, and one of the cameras will not get enough light for solar. I was able to scan the QR code, and the camera almost immediately said "OK, connecting to.

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