or questions, please comment on the discussion thread linked below. There are just some specific requirements those regions ask us to put in our Privacy Notice. Typical text bodies suggested that the employee's passwords had expired, or that their schedule had changed, and that they needed to log in to a URL the attacker controls," Twilio said. You can also contact our Customer Support Team to communicate your choice to opt out. We are adding the header for the Flex domain, but are implementing it in a different way. Our Support portal provides documentation regarding how to delete the data you control and how long we retain it. Our security measures. We process your end users communications-related data such as phone numbers, email addresses, friendly names that you create for your end users. This information also helps our teams manage our ongoing relationships with our customers. Privacy Policy Acceptable Use Policy Technical Services Addendum First-Access and Beta Preview Functions Terms Segment Partner Program Agreement List of Data Subprocessors Website Data Collection Policy Data Protection Addendum Service Level Agreement Support Policy Information Security Policy Master Service Agreement Education Terms and Conditions You can learn more about cookies in the section titled Cookies and Tracking Technologies below. When you sign up for a Twilio, SendGrid, or Segment account with us, we will ask you to give us your name, email address, and optionally, your company name, and to create a password. We use Customer Usage Data and Customer Content to provide services to you and to carry out necessary functions of our business as a communications service provider. Question: I wonder if it would be possible to provide a (official) list of resources that the Twilio Video JavaScript library requires, that should be white-listed in an app's content security . You can learn more about cookies in the section titled Cookies and Tracking Technologies below. For an attacker to subvert Authy they would need to crack your encryption key as well as associate your primary credentials with that phone number. Twilio supports HTTP Basic and Digest Authentication. When visiting twilio.com, you will start seeing a new HTTP response header called Content-Security-Policy which will block all attempts by third party sites to load twilio.com in a HTML iframe or any other web framing methodology. We are also a controller for our employees personal data. Twilio Security Security is at the core of our platform Secure communications are our priority We built robust tools, programs, and safeguards so that together, with our customers and partners, we can continue to stay resilient. There are several layers of security and validation that you can build into your web application for handling Twilio webhooks - let's review each of these. Short codes (generally 5 - 6 digits) allow direct customer communication through SMS. Twilio relies on our Binding Corporate Rules (BCRs) as our primary data transfer mechanism. By themselves, cookies do not identify you specifically. Telephony operators as necessary for proper routing and connectivity. If you choose to share additional information with us so that we can better customize your account and our services, well process that with the same care and respect. If you later instruct us to delete those records (please see below for information on how to delete your records), we will do so. Twilio also enables sending or receiving communications through communications service providers that do not use the PSTN, such as Viber and Facebook Messenger (referred to as Over-the-Top (OTT) communications service providers). By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. Please ignore this post. Content Security Policy provides multiple directives which can be used to improve security. He has helped to build and scale some of the world's most beloved products. Learn about country-specific considerations for voice calls. That Data Protection Addendum is a part of your agreement with us by default. This AUP may be updated by Twilio from time to time upon reasonable notice, which may be provided via Customers account, e-mail, or by posting an updated version of this AUP at https://www.twilio.com/legal/aup. You may read more about our security measures in our Security Overview, and if you are located in a country that requires you to obtain information about our supplemental measures, you may read more about those measures here. Support for SSLv3 is officially deprecated. "On August 4, 2022, Twilio became aware of unauthorized access to information related to a limited number of Twilio customer accounts through a sophisticated social engineering attack designed to steal employee credentials," said the company. For the most part, the SendGrid services collect the same data the Twilio services collect, and for the same reasons. You can make various choices about your Customer Account Data through the account portal when you log into your Twilio account or through the marketing preferences center. The security team at Twilio, a cloud communications company that claimed over $1 billion in revenue last year, could breathe a sigh of relief on Sunday night. However, we will normally collect personal information from you only where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent to do so. To request closure or deletion of your Twilio account, you can email us at support@twilio.com or contact Customer Support. If you are an end user of a Twilio customer, this Privacy Notice does not apply to the services that our customers provide to their end users. San Francisco, California. "The attackers then used the stolen credentials to gain access to some of our internal systems, where they were able to access certain customer data," Twilio added. We use this information to understand how visitors to our websites are using them and which pages and features of the websites are most popular. Data Collection and Email. This role will be remote, and based in the USA. We may have to share subscriber records with local government authorities or with the local telecommunications carrier that provides connectivity services. These include but are not exclusive to: api.twilio.com Aaron joined Twilio in 2021 and leads Twilio's Identity, Verification, and consumer business. Here youll find other useful information about our data protection practices and about this notice. Our use of automated decision making is minimal; we use it primarily for anti-fraud purposes. When you visit a Twilio website, we process your information to market our services to you on other websites. This document is meant to be a "How To" guide to monitor for these changes. In July 2020 Twilio, a cloud communications platform-as-a-service (CPaaS), became compromised as a bad actor broke into one of their unprotected, world-writeable S3 Buckets and attempted to upload an SDK which was accessible by Twilio's customers. If you are an end user of one of our customers and want to learn about how that customer handles your personal information, we encourage you to read the customers privacy policy. Read this section to learn more about our global privacy compliance and how we protect the personal information of specific groups, such as employees and employee applicants. understand who our customers and potential customers are and their interests in Twilios product and services; manage our relationship with you and other customers; carry out core business operations such as accounting, filing taxes, and fulfilling regulatory obligations; and. For ease of reference throughout this Privacy Notice, Twilio also refers to the companies that are members of the Twilio Group (the Twilio Group Members) listed in our Binding Corporate Rules. The particular end user personal information Twilio processes when you, our customer, use our products and services, and the reasons Twilio processes end user personal information, depends on how you use our products and services and which Twilio products and services you use. You can learn more about web beacons in the section titled Cookies and Tracking Technologies above. In the unlikely event that we are unable to resolve a privacy concern quickly and thoroughly, we provide a path of dispute resolution. Therefore, communications-related data is shared with and received from telephony operators as necessary to route and connect those communications from the sender to the intended recipient. If youre looking for information about Authy or Frontline, please follow those links. When designing your network architecture, you may wish to have one set of servers and a load balancer in a DMZ that receive webhook requests from Twilio, and then proxy those requests to your private network. We process customer contact details such as your name, email, and phone number directly from you when you make a request, contact a member of our team, or sign-up for a Twilio account. Twilio may make Add-ons available through the Twilio Marketplace. Twilio 258,515 followers 9mo What a way to kick off the year! SMS works differently in every country and region. To learn more about how to opt out of targeting and advertising cookies, you can go to the Your Online Choices page, the Network Advertising Initiative page, and the Digital Advertising Alliances Consumer Choice page. We may also ask you for additional information to help us understand you better as a customer, such as your Twilio use case, your company name, or your role at your company. In those cases, Twilio will process this information to provide you with the service you request. We do not sell your personal information and we do not share your information with third parties for those third parties own business interests. Being named one of the Best Places to . Service and Country Specific Requirements, European Electronic Communications Code Rights Waiver, Supplier Purchase Order Terms and Conditions, https://www.twilio.com/legal/service-country-specific-terms. Twilio does not control Add-on partners use of your information and their use of your information will be in accordance with their own policies. Customer Account Data is stored for up to seven years following closure of your account. This particular policy change doesnt apply to our Flex product or our Flex domain (flex.twilio.com). When we refer to Twilio, we mean the Twilio entity with which you have contracted. Using the WhatsApp Business Platform with Twilio helps reduce development time with access to Twilio Messaging Services, including features like Sticky Sender, Advanced Opt-Out, and . A long incident report that was updated and completed yesterday focuses on incidents from July to August in which the attacker sent hundreds of "smishing" text messages to the . You can also name your account (or accounts, if you have more than one). We thank you for being a partner in enhancing our security. We dont use this two-factor authentication phone number for purposes other than providing verification codes; however, if youve given us your phone number in another context, such as in connection with your Twilio account, we may contact you that way. Submit a request We do not collect precise geographical information. SendGrid and the GDPR. Today, my students and I had the pleasure of listening to Frank Pacheco and his keys for successful career planning and professional development. Broadly speaking, we use Customer Account Data to further our legitimate interests to: For those customers that would like more information about our use of Customer Account Data or Customer Usage Data, you have the ability to request: Please be aware that when you ask us for these things, we will take steps to verify that you are authorized to make the request. Security measures you can take. For that reason, our API docs for each of our products and services, along with SendGridsdocumentation and Segments documentation, are the best place to find more detailed information about managing end user data collected and stored in connection with your use of our products and services. When you visit our website, sign up for a Twilio event or request more information about Twilio, we collect information automatically using tracking technologies, like cookies, and through web forms where you type in your information. This guide collects all of the IP address and endpoint details from across our platform. If we do, well let you know ahead of time, and we will require any acquirer or successor of Twilio to continue to process data consistent with this Privacy Notice. Our payment processor, acting on our behalf, gathers this so we can bill you for your use of our products and services. If Customer or any End User violates this AUP, Twilio may suspend Customers use of the Services. Do not violate the integrity of the Services, including: Data Safeguards. Communication services provider Twilio this week disclosed that it experienced another "brief security incident" in June 2022 perpetrated by the same threat actor behind the August hack that resulted in unauthorized access of customer information. An up-to-date list of Twilio sub-processors is located here. If you do choose to set up DNT, we will automatically turn off all non-required cookies on Twilios websites for you. REST API Security Upgrade Procedures At least one month in advance of any REST API security change, we will post the new "to be upgraded" certificate and configuration on port 8443 of all of our REST API endpoints. More than 83 million people use GitHub to discover, fork, and contribute to over 200 million projects. There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness . The APEC CBPR and PRP systems provide a framework for organizations to ensure protection of personal information transferred among participating APEC economies. Some countries, like Brazil, also have specific privacy notice requirements, and we address those requirements in our general privacy sections above. Please note that no service is completely secure. With SNA, Twilio provides a possession authentication method and the ability to quickly move an end-user through the new user registration without interrupting the sign-up flow, with the help of authoritative, deterministic mobile carrier signals. Global Privacy Control (GPC) is a technical specification that you can use to inform websites of your privacy preferences in regard to ad trackers. Ensuring secure communication between your application and Twilio is essential. The revelation was buried in a lengthy incident report updated and concluded yesterday. If you ask Twilio to delete specific personal information from your Customer Account Data (see Choices About Your Customer Account Data below), we will honor this request unless deleting that information prevents us from carrying out necessary business functions, such as billing for our services, calculating taxes, or conducting required audits. In addition, we may use data about our customers to detect, prevent, or investigate security incidents, fraud, or abuse and misuse of our platform and services. Support for TLS v1.0, v1.1 and weak cipher suites will be removed at that time. If you have feedback (did you agree/disagree that a notice should have been sent?) Twilio supports encryption to protect communications between Twilio and your web application. Customer and its End Users are also prohibited from using the Services to promote, or enable the transmission of or access to, any prohibited content or communications described in this paragraph. You should store your API Key, Account SID, and secret in a secure location. For some products, we may also obtain proof of identity from you that includes a proof of address, name, physical address, or other identification information. You do not have to be from California to make this request. 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